NEOGOV · 14 hours ago
Workforce Service Specialist
Salt Lake County, UT
Full-time
Onsite
Mid Level
$18.27/hr - $31.41/hr
4+ years expNEOGOV is looking for skilled and motivated individuals to join the Department of Workforce Services as Workforce Service Specialists. The role involves delivering services to assist case managed refugee customers and job seekers in overcoming barriers to employment and achieving self-sufficiency.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assessing of refugee customer and family situations to identify barriers to self-sufficiency, employment, training and income goals
Utilizing motivational interviewing techniques to create a supportive environment
Developing employment plans with activities leading to achieving goals and/or work readiness, as well as monitoring and evaluating employment plans activities and progress
Utilizing labor market information, local resources, referral to community partners and employers to assist customers in meeting their goals
Assessing needs and educating customers about DWS programs, policies and services
Providing assistance in the application for temporary assistance programs (Food Stamps, Financial, Medicaid, Child Care, and Unemployment Insurance)
Visiting homes when needed to establish relationship, increase rapport, problem solve, engage or re-engage the customer
Assisting customers with resume creation, networking, mock interviewing and job searching with technology
Qualification
Required
Four years of work experience relating to case management, career counseling or social services
The ability to provide family focused career counseling and proactively engage and motivate customers
Knowledge of employment related services, job search procedures and employer expectations
Understanding of refugee related resources, programs and services
Motivational interviewing skills to collect information and establish a supportive relationship
Knowledge of agency programs, community resources and services, local labor market and job search techniques
Terrific presenting skills
Exceptional customer service skills and ability to assist people in a manner which shows sensitivity, tact and professionalism, without prejudice or bias
The ability to problem solve and identify creative solutions to lead to successful outcomes
You must successfully pass a criminal history check
Depending on area of assignment incumbent may be required to obtain and maintain valid Utah driver's license and be willing to travel throughout the state
Preferred
Preference may be given to applicants fluent in a 2nd language
Benefits
Great health and retirement benefits
Generous paid time off
Medical, dental, life and disability insurance
Comprehensive leave program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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