Zendesk · 22 hours ago
Pricing Strategy Principal
California, United States
Full-time
Hybrid
Lead/Staff
$166K/yr - $248K/yr
8+ years expZendesk powers modern, AI-first customer service for organizations of all sizes. We are seeking a strategic and hands-on Principal, Pricing Strategy to support and drive monetization of Zendesk products, focusing on pricing and packaging strategies to capitalize on market opportunities and accelerate growth.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Develop and optimize long term pricing and packaging strategies for Zendesk by collaborating with Product Management, Product Marketing, GTM, Finance, IT and other teams
Make informed data-driven recommendations using structured problem solving frameworks (e.g., form hypotheses, analyze data, validate hypotheses, make recommendation)
Proactively identify opportunities to enhance our existing portfolio by combining insights from market, competitive, customer and stakeholder research
Identify new pricing models while understanding their complexity and implications to existing customer base and portfolio
Clearly communicate pricing concepts, influence, and gain alignment on recommendations to senior leadership; work with cross-functional teams to operationalize them
Assist Product Operations in prioritizing launches and creating SKUs
Qualification
Required
8+ years of relevant working experience
Strong analytical, strategic, communication, and organizational skills with high attention to detail and ability to influence stakeholders at all levels
Ability to communicate complex concepts clearly and credibly to diverse audiences
Ability to manage multiple projects simultaneously, prioritizing competing deadlines and navigating complex stakeholder dynamics
Skilled at identifying and developing solutions to complex strategic and operational problems across multiple functions
Ability to thrive in high-growth, performance-focused environments with frequent change
Ability to anticipate outcomes/challenges and to proactively adapt to situations
Intellectual curiosity and creative strategic thinking, with a passion for tackling complex challenges
Strong quantitative and analytical skills, capable of translating complex data into actionable pricing strategies and business insights
Experience designing and leading qualitative and quantitative research to test pricing and packaging hypotheses and drive sound decision-making
Advanced skills in Excel and PowerPoint (or equivalent)
Bachelor's degree in Business, Finance, Economics, or related quantitative field
Preferred
4+ years of SaaS Pricing Strategy experience
Experience in usage or consumption-based pricing models and/or monetizing AI
Prior management consulting, investment banking, corporate strategy, pricing/product strategy or product management experience
MBA preferred
Benefits
Bonus
Benefits
Related incentives
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
Chief Technology Officer
Recent News
Index Ventures
2026-01-06
Small Business Trends
2026-01-04
Small Business Trends
2025-12-25
Company data provided by crunchbase