Clayton · 13 hours ago
Solutions Administrator Lead
Maryville, TN
Full-time
Hybrid
Lead/StaffClayton is seeking a Solutions Administrator Lead to manage and support their Oracle ERP solution admin team. The role involves defining processes for Oracle ERP implementation, providing user support, and overseeing identity access management while collaborating with various technology teams.
Real Estate
Hiring Manager
Bailey Turnbo
Responsibilities
Design systems to support continuous delivery and adapt test environment management to support on-demand, self-service automation
Develop process to track test environments required for QA
Create plans to deliver environments to support sprint-based development
Represent ERP activities to release engineers to automate the deployment and configuration of applications to test environments and production
Monitor and guarantee uptime of Oracle environments
Coordinate with appropriate Teams to Provide ongoing support for Oracle environments
Communicate test environment availability to project management and quality assurance
Develop KPIs to track efficacy of test environment delivery efforts
Resolve conflicts between teams competing for limited testing resources
Produce monthly reports on the Operational Health of team & present to Leadership
Frequent review of key metrics and processes to determine process optimizations
Escalation point for leadership incidents/service requests that they cannot resolve within agreed timescales, and partnering to provide a viable solution
Qualification
Required
Excellent interpersonal, verbal, and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, and IT professionals
Excellent analytical problem-solving skills with the ability to think outside of the box
Keen attention to detail, organized, and ability to articulate and document potential solutions
Proven ability to work independently, effectively within time constraints and changing priorities
Is the Primary delegate to see through completion of Business-Critical requests escalated outside of normal processes
Proven ability to mentor and coach the team, create personal development plans and conduct frequent 1:1s with team members
Leading personnel management, including staff recruitment, performance assessment and training
Proficient in determining underlying causes and relevant system key performance indicators (KPIs)
Partnering with Major Incident team and providing updates on incident progress, notifying service desk team of impending changes or agreed outages, etc
Oversee the responsibilities contained in the Maintenance Runbooks
Collaborate with the ERP Support on knowledge management matters, including policy decisions on tiered support, article content, strategy etc
Design systems to support continuous delivery and adapt test environment management to support on-demand, self-service automation
Develop process to track test environments required for QA
Create plans to deliver environments to support sprint-based development
Represent ERP activities to release engineers to automate the deployment and configuration of applications to test environments and production
Monitor and guarantee uptime of Oracle environments
Coordinate with appropriate Teams to Provide ongoing support for Oracle environments
Communicate test environment availability to project management and quality assurance
Develop KPIs to track efficacy of test environment delivery efforts
Resolve conflicts between teams competing for limited testing resources
Produce monthly reports on the Operational Health of team & present to Leadership
Frequent review of key metrics and processes to determine process optimizations
Escalation point for leadership incidents/service requests that they cannot resolve within agreed timescales, and partnering to provide a viable solution
Preferred
Experience in supporting and/or interacting within a large corporate environment
Proficiency in leading both in-person and remote teams
Experience in dealing with third-party-provided services
In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
Mastery of ITIL (Information Technology Infrastructure Library) principles
Strong analytical, problem solving and project management skills
Strong ability to work effectively within time constraints, changing priorities, and independently
Proven experience in project management, group facilitation, and data gathering
Strong ability to manage assigned projects or programs that are aligned to operations and strategic objectives
Experience with Application release and CI/CD tools
Understanding of DevSecOps fundamentals
Familiar with configuration practices in the Oracle environment
Serve as a mentor to other team members
Bachelor's degree or equivalent technical and business experience
Company
Clayton
Founded in 1956, Clayton is committed to opening doors to a better life through homeownership.
Founded in 1956
10001+ employees
H1B Sponsorship
Clayton has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (7)
2023 (5)
2022 (1)
2021 (5)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknown2003-08-07Acquired
Leadership Team
Colt Davis
Chief Operating Officer, Home Building Group
Brooke Henry
Executive Assistant To Chief Information Officer
Recent News
2025-12-19
Morningstar.com
2025-09-24
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