Study.com · 21 hours ago
Senior User Researcher & AI Research Operations
Mountain View, CA
Full-time
Hybrid
Senior Level
$130K/yr - $160K/yr
5+ years expStudy.com is a leading online education platform dedicated to making education accessible for all. They are seeking a Senior User Researcher to lead research initiatives and drive AI transformation within the research team, focusing on delivering actionable customer insights and enhancing research practices.
ContentE-LearningEdTechEducationHigher EducationInternet
Responsibilities
Lead and scale high-impact research across product development, brand strategy, and marketing. Independently conduct complex generative and evaluative studies that uncover unmet needs, inform product vision, and de-risk decisions at scale
Implement advanced AI-native practices and embed AI into research workflows to ensure speed, quality, and impact. Define what it means to work AI-natively across research internally and for our customers. Stay up to date on the latest AI-based research techniques and tools
Connect the dots, patterns and connections across teams. Ensure insights are shared across teams and inform decisions. Partner with senior leadership to identify and evangelize the highest-impact opportunities for our customers
Be the in-house expert across all core research methods, including usability testing, ethnographic research, surveys, segmentation, message testing, brand tracking, and concept validation
Coach designers, marketers, product managers and other employees on conducting research, reviewing their projects and implementing changes to the AI first workflow based on their usage
Lead and moderate company-wide Voice of the Customer (VoC) sessions, interviewing real customers in live forums to bring their perspectives directly to cross-functional teams
Manage external research contractors and vendors, including scoping, quality control, and budget alignment
Build and scale a research enablement model, coaching designers, marketers, and product managers to run self-serve research with confidence and consistency. Develop tools, templates, and guidance that scale research capabilities and impact
Collaborate with cross-functional leadership to build and prioritize a unified, impact-driven research roadmap
Be a skilled communicator to peers to executives. Articulate effective customer stories to drive change and inform strategy of product initiatives to business strategy
Qualification
Required
5+ years in user research roles, with experience spanning product, marketing, and brand research
Deep fluency in all major research methodologies, qualitative and quantitative, statistical analysis, generative and evaluative. Hands on experience moderating user interviews is required
Experience managing contractors, vendors, and agencies across multiple workstreams
Expert knowledge of AI tools to support the end-to-end research workflow
Expert knowledge of UserTesting and SurveyMonkey for usability testing, survey design, and rapid feedback collection
Strong leadership and enablement skills to equip non-researchers to conduct reliable, lean research
Fluent in English (written and verbal)
Company
Study.com
Online video learning platform for K-12 and college courses
51-200 employees
H1B Sponsorship
Study.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Ben Wilson
Chairman & Co-Founder
Recent News
2025-11-21
Company data provided by crunchbase