PGIM · 6 hours ago
Associate Manager, Quality Assurance
FL-Virtual Office
Full-time
Onsite
Mid, Senior Level
$89K/yr - $147K/yrPrudential is a leading financial services institution seeking an Associate Manager for Quality Assurance. The role involves leading a team to ensure high-quality service delivery, driving transformation in processes, and collaborating with business partners to enhance customer experiences.
Asset Management
Responsibilities
Ensure high‑quality, timely, and accurate completion of all quality reviews across supported functions
Partner closely with business leaders to deliver a consistent, scalable quality program that evolves with changing business needs
Analyze and interpret quality results to surface meaningful insights, trends, and data‑driven recommendations
Drive transformation across processes and team operations to unlock new efficiencies, expand quality support, and elevate team capability and professional growth
Lead, coach, and develop team members through clear expectations, continuous feedback, and empowerment
Manage day‑to‑day oversight of quality vendor relationships, ensuring adherence to Statements of Work and providing ongoing performance feedback
Qualification
Required
Demonstrated experience successfully leading and developing high‑performing teams
Strong data analytics skills with the ability to translate complex information into clear, compelling stories
Advanced PowerPoint and Excel proficiency with the capability to build results reporting and visualizations
Understanding of quality principles, standards, and operational excellence practices
Proven ability to innovate, influence, and lead through change in a dynamic environment
A commitment to empowered leadership, driving meaningful business outcomes through flawless execution and continuous improvement
Preferred
Prior process and product knowledge of Group Insurance Onboarding and Admin functions
Prior experience leading in a Centralized Quality space
Benefits
Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Company
PGIM
PGIM is a money manager whose clients rely on their risk management expertise, intellectual capital, and innovative solutions. It is a sub-organization of Prudential Financial.
Founded in 1875
1001-5000 employees
H1B Sponsorship
PGIM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (12)
2023 (8)
2022 (8)
2021 (7)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Jakob Wilhelmus
Director, Thematic Research
Recent News
Private Equity Wire
2026-01-23
2026-01-22
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