USAA · 4 hours ago
Executive Director, Business Data and Analytics - Member Value
San Antonio Metro, TX Home
Full-time
Hybrid
Senior Level, Lead/Staff
$195K/yr - $351K/yr
10+ years expUSAA is dedicated to empowering its members to achieve financial security through exceptional service and products. The Executive Director of Business Data and Analytics will lead initiatives to transform member feedback and operational data into actionable intelligence, enhancing member experience and driving strategic objectives.
BankingFinancial ServicesInsuranceVenture Capital
Responsibilities
Responsible for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery
Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business’ key stakeholders and cross-CoSA partners
Provide oversight for successful end to end process of information management, analytics and delivery
Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community
Keeps current of industry leading practices and advances in data and analytics as well as the business associated with the assigned CoSA
Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics to meet goals and objectives that align to strategy
Responsible for overseeing the implementation of processes and procedures within a CoSA in adherence with Information Governance policy and standards
Responsible for the development of a successful team’s training/education plans, automated systems, technical tools, staffing/organizational requirements, and expense budget
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
10 years data and analytics related experience, driving results in a complex financial services organization
4 years of people leadership experience in building, managing and/or developing high-performing teams
Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals
Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends
Experience leading projects using Agile methodologies
Experience conducting large scale data analysis using internal and external data to support business decision making
Proven ability to tell a story through data and communicate effectively with senior leadership
Ability to understand business requirements, KPIs and convert into analytical hypothesis in a structured and logical manner along with solution identification
Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches; expert ability to connect data/metrics to business metrics/results
Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk
Preferred
Prior U.S. military service or being a military spouse/domestic partner is highly valued
An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline
Proven understanding of the customer/member journey and service operations within relevant industries
Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data
Exceptional communication and presentation skills, with a proven talent for translating complex analytical insights into compelling strategic recommendations and tangible business impact
Proven experience in building, mentoring, and leading high-performing analytics teams to achieve ambitious strategic objectives and drive significant organizational change
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
H1B Sponsorship
USAA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (269)
2024 (151)
2023 (77)
2022 (150)
2021 (10)
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
Company data provided by crunchbase