OU Education Services · 10 hours ago
Student Success Coach
Norman, Oklahoma
Full-time
Hybrid
New Grad, Entry Level
$50K/yr - $55K/yr
0+ years expOU Education Services is a nonprofit corporation dedicated to managing and expanding online learning for the University of Oklahoma System. The Student Success Coach serves as a mentor and advocate for online students, ensuring they remain engaged and motivated throughout their educational journey by offering tailored support and resources.
Education Management
Responsibilities
Develop understanding of OU Online programs and academic colleges
Serve as primary contact for online students during their academic program
Ability to establish relationships over phone, text, and email and manage student communication
Establish self as a subject matter expert in assigned program(s) through knowledge of course sequence, custom schedules, program specific policies, and other degree requirements
Understand the workings of the assigned institutions course registration and mapping process
Ability to monitor program progress and provide support and guidance accordingly
Work independently on daily task management, aligning tasks and strategies with departmental SOP
Coordinate with Team Lead and Student Success Manager to prioritize tasks and realign efforts when needed
Employ a consultative approach to guide and support students through their online programs
Direct students to appropriate partner and program policies, processes, and offices as needed to resolve student concerns
Qualification
Required
Minimum 0-2 years professional work experience
Bachelor's degree required
Strong interpersonal skills, team oriented and proactive
Excellent written and verbal communication skills
Ability to establish relationships with prospective students over phone, text and email
Passion for education and helping people achieve their goals
Good attitude, positive mindset, and commitment to the OUES values
Keen interest in learning new things
Ability to work in a fast-paced, entrepreneurial environment
Strong analytical and problem-solving skills
Computer literacy: MS Word, Excel, SaaS, MS Teams
Preferred
Experience in Salesforce or similar CRM, preferred
Benefits
Competitive salary & benefits package
401K plan
Unlimited PTO policy
Hybrid Work Policy
Community giving/volunteer program
Wellness reimbursement
Professional development and career growth opportunities
Company
OU Education Services
OU Education Services (OUES) is a not for profit organization focused on providing online learning services to the University of Oklahoma to meet the online education needs of adult learners.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase