Mike's Carwash · 1 day ago
Operations Manager in Training
Louisville, KY
Full-time
Onsite
Mid, Senior Level
$27/hr - $27/hrMike's Carwash is a recognized company known for prioritizing employee satisfaction and development. The Operations Manager in Training is responsible for learning all aspects of operations in preparation for a General Manager role, focusing on team development, customer satisfaction, and maximizing profitability.
LogisticsRetailTransportation
Responsibilities
Execute the Mike’s Purpose, and deliver on our Team Member Promise . This includes being a “role model” for our associates’ behavior and performance
Satisfy Customers . Doing what it takes for all customers to leave satisfied. Maintaining acceptable wash quality, staffing, and professionally handling customer complaints and damages. Track and respond to various customer feedback platforms
Develop Management Team. Completing checklists on time. Ongoing development of the entire team through active participation in one-on-one meetings, quarterly performance check-ins, performance appraisals, weekly OPEX SOCs, managers’ certifications, and our discipline process
Develop Wash Associates. Complete location orientation and training checklists as needed. Ongoing coaching and training as needed, including at least one S.O.C. completed and delivered each week. Documenting and delivering any applicable discipline for issues observed during your shift. Lead termination proceedings. Managing staffing through prompt completion of the hiring needs survey, scheduling, and timecard
Maximize Location Profitability. Increasing profits, minimizing expenses, and making sure proper records and inventories are kept. Working with the Area Director to develop budgets and goals. Making sure all paperwork procedures and guidelines are always followed
Ensure Operational Excellence. Ensuring OPEX checklists are completed thoroughly and in a timely fashion. Completing all items on OEE follow-ups. Maintain staffing within guidelines
Create a Safety Conscious Culture. Training and ongoing promotion of vehicle and personal safety. Following the progressive discipline process for any safety violations. Working with location Safety Manager on Safety Meeting Refreshers, Safety Audit follow-up completion, posting OSHA 300 form annually (2/1– 4/30) and reporting all recordable injuries to the HR department using the Accident Investigation Form
Attend Ops Meetings. Your presence at quarterly Ops meetings is crucial to keeping up to date with company information. If you are on PTO, please plan for your AM to attend the meeting in your absence and return with detailed notes for your location
Complying with all company policies and procedures
Completing all other duties as assigned
Qualification
Required
General Manager or equivalent experience is required
Extensive operational experience including proven ability to lead and develop small teams, hit goals consistently, and execute day-to-day upkeep of facilities and/or equipment
A degree in an applicable field may be a suitable substitution for operational experience
Must average 40 hours per week
Must work at least five days and 40 hours each week, including every other weekend
Have the capabilities to close at least one night each week
Have the capabilities to open at least one morning each week
Work a full schedule the week leading up to Christmas, Including December 24th
Ability to transfer between stores within the market
Ability to work at all locations in their assigned region
Ability to deal with practical problems and implement appropriate solutions
Ability to score an 80% on our Money Handling Skills Assessment without use of a calculator
Ability to read product manuals and reports, workplace rules and procedures; using understandable English; Speak with poise and confidence and/or effectively deal with customers
Benefits
Competitive compensation
Flexible work arrangements
Comprehensive benefits
Company
Mike's Carwash
Mike's Carwash is a retail company that offers car wash services in Cincinnati, Ohio.
Founded in 1948
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Dahm
CEO
Mark Schnorbus
Chief Financial Officer
Company data provided by crunchbase