Compass Group USA · 8 hours ago
MICROSOFT DYNAMICS CRM TECHNICAL LEAD (REMOTE)
United States
Full-time
Remote
Senior Level
$130K/yr - $140K/yr
5+ years expCompass Group USA is a dedicated internal team delivering enterprise-wide initiatives to support diverse customer needs. The role involves leading customization, development, technical analysis, configuration, and support for Dynamics CRM systems to ensure optimal functionality and meet business objectives.
AdviceFood and BeverageHospitalityProfessional Services
Responsibilities
Development and Customization
Troubleshoot and resolve complex technical issues related to CRM platforms. (Dynamics configuration as well as JavaScript, Plugins, PCF Controls, Power Automate, Power BI)
Collaborate with developers to create and test custom features, workflows, and integrations
Design and implement data migration strategies between CRM and other systems
Ensure all customizations align with business requirements and technical best practices
Participate in Agile DevOps processes and ceremonies (Scrum, Planning, Retrospectives, etc)
Gather and document business requirements for CRM functionalities
Translate requirements into detailed technical specifications and workflows
Collaborate with business users to identify opportunities for CRM process improvements
Collaborate with the team regarding technical setup, configuration, and integration of CRM systems
Manage CRM system upgrades, ensuring minimal disruption to business operations
Work with architects and various technical teams to develop and maintain integrations between CRM software and other enterprise systems (ERP, marketing tools, Snowflake, etc.)
Leverage APIs to extend CRM functionality
Monitor and optimize system performance and integration workflows
Liaison between IT, business teams, and external vendors
Communicate technical solutions effectively to non-technical stakeholders
Ensure data quality and consistency within the CRM database
Support advanced reports, dashboards, and visualizations to meet business needs
Implement and enforce CRM security protocols and compliance standards
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or related field
5+ years of experience with CRM platforms (e.g., Microsoft Dynamics)
Strong technical expertise in CRM workflows, configuration, and technical support (JavaScript, PCF Controls, Plugins)
Hands-on experience with CRM integrations and APIs (REST/SOAP)
Proficiency in SQL, data modeling, and reporting tools (i.e. Fabric, Power BI)
Solid understanding of Agile or other software development methodologies
A solid track record of taking ownership of the timely delivery of work assigned at high quality standards
Strong troubleshooting and learning capabilities
Ability to adapt easily to changing priorities
Detail oriented with the ability to manage multiple tasks at once
Ability to interact with all levels of employees and all types of customers (both technical and non-technical personnel)
Proactively seeks opportunities to broaden and deepen knowledge base and proficiencies
Works well as a member of a team, shares knowledge and consults with others for best solutions
Pushes creative thinking beyond the boundaries of existing industry practices and client mindsets
Is able to see the big picture and define success by a client satisfaction result, not best individual efforts
Preferred
Azure Functions/logic apps experience preferred
Familiarity with DevOps tools and CRM deployment pipelines (ADO preferred)
Knowledge of Dynamics Customer Engagement module (Sales)
Dynamics CRM certification
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Compass Group USA
Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next.
10001+ employees
H1B Sponsorship
Compass Group USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (45)
2023 (49)
2022 (39)
2021 (26)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Peter Fetherston
CEO - Business & Industry Sector
Minit Gupta
CFO, Business and Industry Sector
Recent News
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