interface.ai · 20 hours ago
Technical Account Manager
San Francisco / Palo Alto (In-Office)
Full-time
Onsite
Mid, Senior Level
$110K/yr - $150K/yr
6+ years expInterface.ai is building a universal banking assistant aimed at enhancing financial well-being for millions of consumers. As a Technical Account Manager, you will ensure the technical success of customer accounts in the banking sector, leading implementation activities and serving as a trusted advisor throughout the customer lifecycle.
Enterprise SoftwareFinTech
Responsibilities
Serve as the primary technical point of contact for a portfolio of 10–12 customer accounts
Lead end-to-end implementation activities from kickoff through go-live, including business requirement gathering and platform configuration
Run technical workshops, coordinate UAT efforts, and ensure delivery aligns with customer goals
Monitor post-go-live success, including platform usage, stability, and issue resolution
Collaborate to identify and support expansion and upsell opportunities
Translate technical issues from non-technical stakeholders into actionable tickets, specs, or change requests for internal teams
Manage technical escalations and advocate internally for customer success
Prioritize competing initiatives using customer sentiment, revenue impact, and delivery readiness
Provide product feedback and influence roadmaps through structured, data-backed insights
Leverage prompt engineering and generative AI tools to enhance workflows and support delivery
Qualification
Required
6+ years in a customer-facing technical role such as TAM, Solutions Engineer, or Implementation Consultant
Experience supporting complex SaaS implementations, ideally for enterprise or financial clients
Experience with conversational AI (chatbots, voice, IVR, LLMs) and knowledge base workflows
Familiarity with SQL, Postman, API workflows, and troubleshooting
Working knowledge of REST APIs and cloud infrastructure
Proficiency with tools like Jira, Confluence, Salesforce, and UAT/test management workflows
Ability to diagnose and communicate technical issues related to latency, call quality, or platform bugs
Strong communication and stakeholder management skills, especially with non-technical users
Leverage to your advantage generative AI tools and prompt engineering
Benefits
100% paid health, dental & vision care
401(k) match & financial wellness perks
Discretionary PTO + paid parental leave
Mental health, wellness & family benefits
A mission-driven team shaping the future of banking
Company
interface.ai
interface.ai is an award-winning out-of-the-box Intelligent Virtual Assistant(IVA) for Banks & Credit Unions.
51-200 employees
H1B Sponsorship
interface.ai has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
Funding
Current Stage
Growth StageTotal Funding
$30MKey Investors
Avataar Venture Partners
2024-10-22Series A· $20M
2024-10-22Debt Financing· $10M
Leadership Team
Srinivas Njay
Co-Founder and CEO
Steve Swanston
Chief Revenue Officer (CRO)
Recent News
Interface AI Inc.
2025-12-02
Interface AI Inc.
2025-11-19
Company data provided by crunchbase