State of Florida · 1 day ago
INVESTIGATION SPECIALIST II (WT: ADMINISTRATIVE HEARING OFFICER I) - 76004688
Miami Gardens, FL
Full-time
Onsite
Mid Level
$38K/yr - $38K/yrThe State of Florida's Department of Highway Safety and Motor Vehicles is dedicated to improving roadway safety and providing excellent customer service. The Investigation Specialist II will conduct administrative review hearings, manage a complex caseload, and make determinations regarding the reinstatement of driver licenses in accordance with Florida Statutes and departmental policies.
Government Administration
Responsibilities
Conduct administrative review hearings under oath to make determinations for possible reinstatement of driver licenses in accordance with Florida Statutes and FLHSMV policies and procedures
Manage a complex caseload that is subject to strict deadlines
Prepare and maintain case files
Research case backgrounds
Review and evaluate testimony and evidence
Analyze information from various sources to make sound decisions
Write and issue final orders and document decisions and outcomes of hearings
Qualification
Required
High School Diploma or GED equivalent
This position requires the incumbent to have and maintain a valid driver's license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment
Ability to operate a state vehicle
Occasional travel to include overnight travel may be required
Value professionalism and customer service – able to conduct hearings in a professional and impartial manner; maintain high professional standards and remain calm and courteous when dealing with customers
Possess strong communication and active listening skills – able to express ideas and facts clearly and be able to convey complex or detailed information to customers with varying levels of understanding of the administrative hearing process
Value attention to detail, organization and prioritization – be thorough in accomplishing tasks and be able to plan and organize time and resources effectively to meet deadlines and statutory requirements
The ability to analyze and comprehend a variety of legal and non-legal information to aid in making sound, well-informed and objective decisions. This includes review of driver history records, investigation reports, FLHSMV policies and procedures, administrative rules, and Florida Statutes
Possess discretion and integrity – able to handle sensitive information and maintain confidentiality
The ability to proficiently operate various technology applications, such as Microsoft Office, and possess the ability to learn new software
Preferred
Experience with driver licensing
Experience analyzing and interpreting information from different sources to make decisions and draw conclusions on various subject matter. Additional preference will be given to those with experience analyzing and interpreting Florida Statutes
Experience preparing written correspondence and reports
Experience creating and maintaining case files/a document filing system
Experience in customer service dealing with customer questions or complaints
Benefits
Paid Parental Leave
Annual and Sick Leave Package
Nine Paid Holidays
State Health and Life Insurance
Educational Benefits
Contributory Retirement Plan
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
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