NEOGOV · 9 hours ago
Computer Tech
Leesburg, FL
Full-time
Onsite
New Grad, Entry Level
$24.73/hr - $36.21/hrNEOGOV is seeking a Computer Tech to support the City of Leesburg Departments. The role involves providing technical support, troubleshooting hardware and software issues, and managing website content for the city.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Responds and documents all telephone calls, walk-ins and e-mail messages to Help Desk
Provide primary support via manning the City’s Help Desk operations
Responds and documents all telephone calls, walk-ins and e-mail messages to Help Desk
Documents all incoming trouble tickets and route to appropriate staff for resolution
Provide routine support for computer-related issues of City and Public Safety staff
Operates Service Desk software and performs follow-up of outstanding issues as needed
Active Directory user basic management/ Familiar with Exchange for users (Outlook)
Escalates more complex situations to second-tier problem resolution staff when necessary
Troubleshoots computer programs to improve operations management or provide information
Install new PCs, associated software, and/or peripherals
Diagnose equipment, software, operating systems, cabling issues, and network installs as required
Utilize software-reporting tools to create and distribute pertinent statistical reports to departmental administrators and supervisors
Assist in evaluating existing City software and hardware to make recommendations toward improvements and coordination between City departments
Follow IT procedures for personnel to ensure a professional and timely response to software and hardware support requests
Maintain and coordinate computer software and hardware update requests ensuring the proper guidelines for update are followed and documented for warranty and billing requirements
Support and maintain user account information including rights, security and system groups
Considerable knowledge of principles, practices, and methodologies of operating a computing system
Ability to communicate effectively, both orally and in writing
Maintain Content Management System of all image updates
Maintain existing website in conjunction with staff editors to ensure policy conformity and ADA compliance
Organizes, analyzes, examines or evaluates content or information for publishing and may remediate or prescribe action based on such data or information
Performs related work as required
Qualification
Required
Requires Associate Degree in Business/Computer Technology or similar field; or an equivalent combination of education and experience that provides the required knowledge skills, and abilities
Requires experience in website content and social media management, Helpdesk tasks to include but not limited to answering phones, documenting trouble calls and the ability to solve low level technical and functional issues related to City systems
Required Skills include above average Microsoft Office Suite knowledge, above average Adobe Acrobat Skills and knowledge of ADA website compliance laws
Ability to follow detailed instructions and multi task
Must be a self-starter with the ability to work independently and make logical decisions
Requires a valid State of Florida driver license and a satisfactory driving record as a condition of initial and continued employment
Requires passing a Level 2 Background screening
Must obtain a Criminal Justice Information Services (CJIS) certification within six months of employment
Must Obtain CompTia A+ post 2019 within 1 year of hire date
Benefits
Health Insurance: Health Insurance is effective after 90 days of employment. Employees may elect a PPO or HMO plan. Provider is BCBS of Florida.
Dental Insurance: Dental Insurance is effective after 90 days of employment. Employees may elect a PPO or HMO plan. Provider is Mutual of Omaha.
Vision Insurance: Vision Insurance is effective after 90 days of employment. Provider is Mutual of Omaha.
Employee Wellness Center: Free to employees, dependents, and retirees who are enrolled in the City's health insurance. The EWC provides free onsite Health Risk Assessments, doctor appointments, basic lab work, and some generic prescriptions.
Retirement: A (401A) non-contributory defined contribution pension is provided for general employees. The City contributes 5%. Certified Police employees join the Chapter 185 Plan which requires employees contribute a predetermined percent into the plan. Certified Fire employees participate in a plan which exceeds the requirements of Chapter 175 and which requires employees contribute a predetermined percent into the plan.
All employees may elect to tax defer an amount allowed by the IRS to a 457 deferred compensation account
Life Insurance: $50,000.00 policy - 50% at age 70 for general employees, police and fire - 100% premium paid.
Bereavement Leave: 24 hours of leave with pay.
Holidays: 11 paid holidays.
PTO Sell Back program: Employees are eligible to sell PTO time back to the City, a maximum of 2 times per fiscal year for a total of 160 hours. Employees can only sell back as much PTO time as they have actually used in the previous 12 months. Employees covered by a CBA may sell time a maximum established by their written bargaining agreement.
Computer Purchase: The City will finance the employee's purchase of an approved computer system up to $1,000.00. Total of loan divided by 39 payroll deductions.
Fitness Programs: The City will pay 50% payment of the monthly fee for the employee and spouse for one fitness center each. Participating centers are: Not the Norm Crossfit, Planet Fitness, Anytime Fitness, and Infinity Fitness.
Safety Shoes: The City will pay up to $150.00 per year for the cost of one pair of approved safety shoes/boots for those positions requiring safety shoes/boots.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase