The Venetian Resort Las Vegas · 6 hours ago
Sales Agent - In suite Dining (Order taker room service)
LV Metro Area
Full-time
Onsite
Entry Level
2+ years expThe Venetian Resort Las Vegas is seeking a Sales Agent for In Suite Dining to provide exceptional service to guests. The role involves taking food and beverage orders, responding to guest inquiries, and ensuring compliance with service standards.
Gambling & Casinos
Hiring Manager
Raquel Cortez Robles
Responsibilities
Answer the phones according to Venetian standards. Use defined script to greet guest and determine how to be of assistance to the guest
Take orders correctly, enter them into micros and contact ISD for appropriate service
Keep driver’s license and all boards up to date with arrivals, departures and service needs
Be able to respond to guest requests and answer questions about the Venetian Resort Hotel Casino and Las Vegas. When unable to answer take the time to research answer and respond in an appropriate manner
Know, adhere to and practice all aspects of Unmatched Service Standards
Record all pertinent data into guest profile as needed
Deliver and refresh all amenities
Must be regularly checked by supervisor to ensure proper handling of equipment and proper lifting techniques
Operate micros to standards to order food and beverages
Record closed checks to SOPs
Assist in inventories of products, supplies and equipment
Clean and maintain work areas to Venetian Resort Hotel Casino standards
Works in an appropriate non-hazardous manner avoiding self-injury and unsafe work methods
Fulfill guest’s requests as long as they are safe, legal and economically sound
Provide a service or assistance to meet the needs of a guest, client or customer. Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department
Comply with policies and procedures of the department or section in order to complete service satisfactorily. Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service
Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity
Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service
Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed
Consistent and regular attendance is an essential function of this job
Performs other related duties as assigned
Qualification
Required
21 years of age
Proof of authorization/eligibility to work in the United States
High school Diploma or equivalent
Must be able to obtain and maintain an Alcohol Awareness (TAM) card, Food Handler's Card and any other certification or license, as required by law or policy
Minimum 2 years of service experience in a first class hotel, casino, restaurant or related hospitality area
Advanced understanding of food and beverage products including wine and spirits knowledge
Demonstrated experience with point of sale equipment and/or computers
Ability to communicate clearly and effectively in English, both in spoken and written form
Excellent professional presentation and grooming
Be thoroughly able to answer questions with a brief yet complete explanation of menu items, ingredients and preparation
Use proper phone etiquette
Ability to maintain confidentiality of guest information and pertinent hotel data
Ability to understand guest's service needs
Ability to work cohesively with other team members
Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner
Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience
Must be able to work varied shifts, including nights, weekends and holidays
Physically access all areas of the property and drive areas with or without a reasonable accommodation
Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts
Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts
Ability for prolonged periods of time to walk, stand, stretch, bend and kneel
Work in a fast-paced and busy environment
Preferred
Speak one additional language in addition to English
Company
The Venetian Resort Las Vegas
The Venetian Resort Las Vegas is a hospitality company that offers integrated resorts for travel enthusiasts around the world.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Protesto Martinez
Vice President of Architecture and Planning
Recent News
Digital Music News
2025-10-17
ReviewJournal
2025-10-09
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