Kalleo Technologies · 12 hours ago
Help Desk Technician, Level 1
Paducah, KY
Full-time
Onsite
Entry Level
$16/hr - $20/hr
1+ years expKalleo Technologies is a rapidly growing IT support company that provides services across various sectors including healthcare and local government. They are seeking a Level 1 Help Desk Technician to serve as the first point of contact for clients, providing troubleshooting and support for technology issues while ensuring clear communication and documentation.
Information TechnologySoftware
Responsibilities
Answer calls, chats, or emails from users who need help — and make their day better by solving their issue
Create clear, detailed service tickets (your future self and teammates will thank you)
Troubleshoot everything from password resets to connectivity hiccups
Monitor client systems and act fast if you spot a problem
Follow our processes, but also use your smarts to think critically and adapt
Work alongside a team that collaborates, communicates, and celebrates wins together
Responding to incoming requests by phone, email, and chat, gathering the right information, and creating clear and detailed service tickets that set the stage for resolution
Provide first-level troubleshooting and support for common issues such as password resets, account administration, application errors, connectivity problems, patching, and backup checks
Actively monitor client systems and respond quickly to alerts or outages, escalating issues when appropriate to maintain uptime and client confidence
Follow documented processes while also thinking critically when situations require flexibility
Ensure accuracy and clarity in documentation to allow other technicians to seamlessly pick up where you leave off, especially in a 24/7 environment
Work as part of a team that values collaboration and knowledge-sharing, supporting one another to achieve client satisfaction and continuous improvement across all areas of service delivery
Qualification
Required
High School Diploma or GED
CompTIA A+ / Network+ (or equivalent training)
Experience with Windows 10/11, Microsoft 365, and basic networking
At least 1 year in a help desk or technical support role OR comparable education/certification
Strong communication skills and a customer-first mindset
Ability to work 12-hour fixed shifts (day or night) on the Panama Schedule, including weekends and holidays
Preferred
Associate's degree in IT or a related field
Experience supporting Windows Server and domain environments
Familiarity with balancing ticketing, monitoring, and troubleshooting during long shifts
Consistent, detailed documentation of work for smooth handoffs between shifts
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance
Company
Kalleo Technologies
At Kalleo Technologies we believe in the vision that technology makes people's lives better.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Doug Truitt
CEO
Randal Mitchell
Chief Operations Officer
Company data provided by crunchbase