McWane · 16 hours ago
Amerex - Customer Success Representative
Trussville, AL, USA
Full-time
Onsite
Mid Level
3+ years expMcWane is a global leader in fire suppression products, dedicated to their team members, communities, and customers. The Customer Success Representative will ensure an outstanding customer experience by effectively communicating and addressing customer needs and issues while facilitating accurate order fulfillment.
ConstructionInfrastructureManufacturingWater
Responsibilities
Communicate with customers by phone, email, and web portals via both in-bound and out-bound calls
Direct entry of sales orders, order acknowledgements, and credit memos/return authorizations
Generate customer sales and order queries and act based on analysis
Solve or follow through on all customer-related problems and issues, both technical and account related
Ensure that information regarding customer requests and/or complaints is provided accurately and timely
Communicate with all levels within the Company, particularly Sales and Shipping, to provide outstanding service to customers
Comply with customer service policies, work instructions, and procedures
Qualification
Required
High school diploma or equivalent required
3 or more years' experience in customer service
Excellent communication skills and the ability to properly set and meet customer expectations
Excellent analytical, problem-solving, and organizational skills
Exceptional written and oral grammatical skills, sentence structure, spelling, and punctuation
Technology proficient in the Microsoft Office Suite (Excel and Word), Outlook, Teams, Web portals and applications, and enterprise software (Microsoft AX, D365, SAP, or similar)
Multi-tasking skills with an ability to meet deadlines
Ability to maintain a calm demeanor when dealing with challenging issues and individuals
Preferred
Associate's or bachelor's degree preferred
Benefits
Paid Time Off
10 Paid Holidays per year
Affordable Medical, Vision, and Dental Plans
Company-paid Life and AD&D, STD, and LTD Insurance
401(k) plan with Company match
Tuition Reimbursement Program
Company
McWane
McWane family of companies makes the pipe, valves, fire hydrants and fittings that together build our nation’s water infrastructure.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Arne Feyling
Vice President/General Manager, Kennedy Valve/M&H Valve
Ruffner Page
President
Recent News
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-15
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