Technology Management Resources, Inc. · 1 day ago
Fintech Software Support Solutions Specialist-Experience Required
Altamonte Springs, FL
Full-time
Onsite
Entry Level
$60K/yr - $60K/yr
1+ years expTechnology Management Resources is seeking a highly skilled Fintech Software Support Solutions Specialist with proven experience in technical support and software troubleshooting. The role involves providing comprehensive IT support, resolving complex software and hardware issues, and ensuring optimal performance of proprietary applications for Financial Institution clients.
Financial ServicesInformation TechnologyPayments
Responsibilities
Helpdesk/Tech Support/Customer Service experience (at least 1yr)
Strong problem-solving, empathy, and ability to work efficiently in a fast-paced environment
Ability to work rotating after-hours support (one day per week)
Over the phone/Call Center support
MS Office/365 (Excel, Teams, SharePoint)
IT basics
Basic understanding of MySQL and writing queries
Printer/Scanner troubleshooting
Good written/verbal communication
Detail-oriented
Excellent follow-up and follow-through skills
Banking/Finance experience
Industry knowledge and understanding of payment processing, ACH, credit card, banking terminology etc
SOP/process documentation
Proprietary software training experience
Excellent analysis skills to diagnose issues efficiently and implement effective solutions
Strong communication skills to deliver exceptional customer service while working with end-users at various technical levels
Qualification
Required
Helpdesk/Tech Support/Customer Service experience (at least 1yr)
Strong problem-solving, empathy, and ability to work efficiently in a fast-paced environment
Ability to work rotating after-hours support (one day per week)
Over the phone/Call Center support
MS Office/365 (Excel, Teams, SharePoint)
IT basics
Basic understanding of MySQL and writing queries
Printer/Scanner troubleshooting
Good written/verbal communication
Detail-oriented
Excellent follow-up and follow-through skills
Preferred
Banking/Finance experience
Industry knowledge and understanding of payment processing, ACH, credit card, banking terminology etc
SOP/process documentation
Proprietary software training experience
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Paid time off
Tuition reimbursement
Vision insurance
Company
Technology Management Resources, Inc.
Technology Management Resources develops and supports CITATION i-Remit lockbox payment processing solutions with integrated receivables reporting for community and regional banks and business banking accounts.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Norman Picard
President
Tim Clifford
Chaiman of the Board
Company data provided by crunchbase