Dassault Falcon Jet · 16 hours ago
CUSTOMER SERVICE PROG FIN ADMIN
Little Ferry, NJ 07643, USA
Full-time
Hybrid
Mid Level
$77K/yr - $95K/yr
3+ years expDassault Falcon Jet is committed to providing competitive pay and quality benefits while supporting career advancement in the aviation industry. The Customer Service Prog Fin Admin role involves financial analysis and administration for customer service programs, focusing on cost management and reporting.
Manufacturing
Responsibilities
Responsible for Customer Service Programs financial analysis and FalconCare program financial administration:
Customer Service Programs financial analysis
Customer Service program Reporting and Financial Analysis:
Analyze cost drivers by fleet, by aircraft etc
Closely coordinate with Spares, QA, Engineering and MRO network to find cost effective solutions
Provides assistance to Spares and DFJ MRO for spare part planning/forecasting of major FalconCare fleet inspection
Maintain monthly FalconCare sales and cost information
Control proper FalconCare cost and revenue allocation and correct as necessary
Review and prepare payment of vendor maintenance cost programs (ie MSPA, pbl)
Review and approve monthly flight activity billings
Gather Financial Assumptions and prepare financial reporting
Maintenance cost accruals for DFJ Accounting
Maintenance cost assumptions (review MPD and update financial assumptions)
Prepare monthly FalconCare and other CS programs reporting KPIs
Responsible for the FalconCare transfer provisions with Dassault Aviation; contract transfers, relay and set up relevant information within the DFJ organization (ie process the invoice or payment for the transfer provision)
Responsible for establishing annual FalconCare rate escalations. Coordinate with the FalconCare administrators to ensure proper communication to customers ( FalconCare team to send escalation notice letters to FalconCare customers)
FalconCare program financial administration – act as a review and back-up function to the Sr Contract & Sales Support FalconCare Administrator
Ensure reporting of flight activity from customers, prepare and issue monthly flight activity billings
Review for the under-utilization process
Ensure proper set up of new contracts in DFJ information systems
Set up new information in a CRM tool
Identify and enter contract administrator
Identify and coordinate procurement and delivery of documentation and subscriptions to end customer
Coordinate with Spares and Finance to set up proper discount (i.e. FalconAdvantage)
Process initial invoicing when applicable
Set up new customer on all appropriate systems, databases and checklists
Ensure procedure manuals are up to date (available to customers and Service Centers)
Review and approve third party cost programs invoicing including and not limited to: Honeywell MSP Avionics, Brake program
Assist with customer follow-up to ensure timely resolution of invoicing disputes or late payments
Coordinate/assist as needed with support personnel (Spares Account Reps, Field Service Reps, Command Center)
Document processes and prepare work instructions
Support ad-hoc requests
Qualification
Required
4 years' college degree (preferably technical or aviation) or equivalent experience
Minimum of (3) years of experience in Accounting or Financial Analysis positions
Knowledge of accounting principles
Attention to detail is essential for successful execution and avoid costly mistakes
Solid understanding of business; make sound financial decisions
Excellent database management and proficient use of MS Excel (ability to perform modeling)
Ability to communicate effectively with both internal and external customers in a professional manner – Excellent verbal and written communication skills
Ability to handle multiple tasks and coordinate with multiple groups to keep schedules and deadlines
Self starter who takes initiative and works with minimal supervision
Excellent verbal and written communication skills with ability to effectively interact with staff and customers
Preferred
Aviation Management experience
BS or related studies
French/English bilingual
Benefits
Comprehensive healthcare coverage (Medical/Prescription, Dental, Vision)
HSA and FSA options
401k Plan with Company Match
Life Insurance
Disability Benefits
Supplemental Insurance
Group Legal
Paid Time Off
Tuition Reimbursement
Employee Discounts
Company
Dassault Falcon Jet
Dassault Falcon Jet is an aviation company that designs and markets private jets and fighter airplanes.
1001-5000 employees
H1B Sponsorship
Dassault Falcon Jet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2023 (4)
2022 (2)
2021 (2)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Thierry BETBEZE
CEO
Alexandre Béline
Chief Information Officer
Recent News
Gogo Business Aviation Ltd
2025-09-30
Company data provided by crunchbase