Rapid Micro Biosystems · 10 hours ago
Senior Global Order Processing Specialist
Lowell, MA
Full-time
Hybrid
Senior Level, Lead/Staff
$66K/yr - $88K/yr
8+ years expRapid Micro Biosystems (RMB) is a leader in microbiology automation, aiming to bring new healthcare products safely to the market. The Senior Global Order Processing Specialist will own and improve the worldwide order management process, ensuring accuracy and efficiency while collaborating with various departments to enhance customer experience and operational efficiency.
BiotechnologyManufacturingPharmaceutical
Responsibilities
Serve as the business process owner for global order management, ensuring accuracy, efficiency, and alignment with customer and business needs
Develop, maintain, and enhance Standard Operating Procedures (SOPs) for order processing and related controls
Drive continuous improvement initiatives, identifying opportunities to streamline workflows, automate tasks, and enhance data quality
Collaborate with IT and cross-functional stakeholders to design, test, and implement improvements to ERP and CRM order management modules, as needed
Lead or contribute to process-improvement initiatives whether within order management or in related business areas, applying expertise to optimize efficiency and quality
Perform other duties as assigned to support global order management objectives
Act as the primary point of contact for all customer orders. Work with customers, Sales, Finance, and Supply Chain to resolve complex or escalated order issues quickly and professionally
Review customer contractual terms for compliance with corporate standard terms and facilitate resolution of discrepancies
Lead the management of customer and partner information requests, ensuring timely and accurate communication
Manage customer consumables complaints, as needed
Ensure all order transactions comply with company policies, regulatory requirements, and audit standards
Monitor, analyze, and report open orders and other key reports and metrics as required. Recommend actions to address any gaps
Qualification
Required
Bachelor's degree or equivalent experience in Business, Operations, Supply Chain, or related discipline
8–10+ years of experience in order management or customer service operations, preferably in the life sciences or high-tech equipment sector
Deep knowledge of ERP and CRM order modules; experience with process automation or system enhancements is strongly preferred
Proven capability to handle time-critical or escalated issues with professionalism and poise
Strong analytical, organizational, and problem-solving skills with a continuous improvement mindset
Demonstrated ability to work collaboratively across departments and regions to solve complex operational challenges
Excellent written and verbal communication skills; comfortable engaging with senior stakeholders and external partners
Flexible, adaptable, and able to manage competing priorities in a fast-paced, global environment
Benefits
Attractive benefits package
Cash incentive opportunities
Equity grant
Company
Rapid Micro Biosystems
Rapid Micro Biosystems offers tools that detect microbial contamination in manufacturing pharmaceutical, biotechnology and other products.
51-200 employees
H1B Sponsorship
Rapid Micro Biosystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (2)
2022 (3)
2021 (2)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$422.4MKey Investors
Trinity CapitalD1 Capital PartnersAlly Bridge Group
2025-08-12Post Ipo Debt· $45M
2021-07-14IPO
2021-03-16Private Equity· $81M
Leadership Team
Sean Wirtjes
CFO
John Wilson
COO Rapid Micro Biosystems
Recent News
2026-01-16
Company data provided by crunchbase