Encore Technologies · 18 hours ago
Field Service Technician
Cincinnati, OH
Full-time
Onsite
New Grad, Entry LevelEncore Technologies is a company that provides IT support services, and they are seeking a Field Service Technician to deliver on-site technical support and maintenance for clients. The technician will be responsible for troubleshooting IT-related issues, installing and configuring systems, and ensuring compliance with security standards.
Information ServicesInformation TechnologySoftware
Hiring Manager
Conner Sullivan
Responsibilities
On-Site Technical Support: Travel to client locations or within an organization to diagnose and resolve hardware, software, and network-related IT issues
Installation and Configuration: Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization
Hardware Maintenance: Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment
Software Troubleshooting: Diagnose and resolve software issues, such as operating system errors, application glitches, and driver conflicts, to ensure proper functionality
Operating System Support: Provide support for various operating systems (e.g., Windows, macOS, Linux) and assist users with software installation and troubleshooting
Network Troubleshooting: Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks
Peripheral Support: Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors, to ensure they function correctly
User Account Management: Assist with user account creation, password resets, and access control, ensuring that users have the necessary permissions and access rights
Data Backup and Recovery: Implement data backup solutions and assist with data recovery in case of data loss or system failures
Security Compliance: Ensure that IT systems and configurations comply with security policies and standards. Address security vulnerabilities and enforce best practices
Documentation: Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports and documentation of findings and resolutions
Inventory Management: Keep track of inventory, spare parts, and IT equipment in the field service vehicle to ensure availability for on-site repairs and replacements
Training: Provide basic user training and guidance to end-users on IT equipment operation, software usage, and best practices
Remote Support: When possible, offer remote technical support to clients or end-users using remote desktop tools or phone support to resolve issues without the need for an on-site visit
Emergency Response: Be available for emergency IT service calls and be prepared to respond promptly to critical IT issues that require immediate attention
Customer Interaction: Communicate effectively with clients or end-users to explain technical issues and solutions in non-technical language. Provide updates on service progress and estimated time of completion
Qualification
Required
Strong technical skills
Problem-solving abilities
Excellent communication
Customer-focused mindset
Ability to adapt to different IT environments and technologies
Company
Encore Technologies
Encore Technologies is a data center and comprehensive IT support provider.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Grant Leugers
Chief Financial Officer
Kaitlin Ertel
Partner Marketing Associate
Recent News
Cincinnati Business Courier
2024-02-18
Company data provided by crunchbase