Mpire · 10 hours ago
Senior Windows OS Engineer
Morrisville, NC
Full-time
Hybrid
Senior Level, Lead/Staff
$125K/yr - $125K/yr
13+ years expMPIRE Technology Group, Inc is seeking a Senior Windows OS Engineer for our customer’s Endpoint Technology Engineering Systems Platform Configuration team to improve digital user experience and assist in troubleshooting IT Service Desk call drivers. The selected candidate will help to research, diagnose and develop remediations to improve performance, as well as determine any common call drivers to the service desk to reduce calls and wait time in line.
AdvertisingAnalyticsSaaS
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide support for all Windows related issues, primarily researching endpoint analytics and investigating items that impact Windows performance and end user experience
Investigate and identify root cause and remediation for identified Windows related issues, including but not limited to:
Operating system issues
Software installation and configuration
Network connectivity issues
Conflicting third-party applications
Monitor system performance and identify areas for improvement
Work with other IT teams to troubleshoot and resolve complex technical issues
Qualification
Required
A minimum of thirteen years (13) of relevant experience
In-depth knowledge of Windows Operating Systems, including their features, architecture, and functionalities
Ability to install and configure Windows Operating Systems on multiple platforms, including laptops, desktops, and servers
Understanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updates
Ability to troubleshoot and resolve hardware and software issues related to Windows 10 /11 operating system
Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN
Knowledge of Active Directory services, Group Policy, and domain configuration
Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes
Knowledge of WMI – Windows Management Instrumentation
Proficiency with performance monitoring and profiling tools such as Microsoft Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, and Wireshark
In-depth knowledge of computer architecture, computer hardware components, and working knowledge of firmware, BIOS, and device drivers, as well as their optimization
Understanding of Operating Systems principles including memory management, process management, threading, CPU scheduling, and security
Ability to benchmark computer equipment and analyze results, comparing them against industry standards and optimizing accordingly
Proficiency with scripting languages such as Python, PowerShell, Bash, or similar automation tools to create automated performance-monitoring tools
Basic Knowledge of cloud-based infrastructures, such as Azure, AWS, or Google Cloud
Good troubleshooting and problem-solving skills are necessary, including the ability to diagnose issues across multiple domains, such as software, hardware, firmware, network to resolve local or remote performance problems
A deep understanding of how applications work on top of operating system internals. This includes a strong knowledge of how applications interact with file systems, the registry, network stacks, and system memory
Knowledge of security concepts and an understanding of how operating system hardening impacts system performance and how to optimize system security without impacting performance
Familiarity with encryption implementation and impact, such as SecureDoc or BitLocker
Understanding of impact and compatibility of external docks and input devices, and how they may affect performance or stability
Experience with Tanium / Endpoint Analytics tools to identify performance issues
Basic Knowledge of virtualization technologies, such as Hyper-V and VMware, and the ability to install and configure virtual machines on Windows Operating Systems
Ability to evaluate endpoint analytical data and windows event / log data to identify areas of concern with workstation performance or issues driving incidents
Candidates MUST be a US Citizen and be able to obtain a Position of Public Trust Clearance
Must not have traveled outside the US for a combined total of 6 months or more in last 5 years and have resided in the US for the last 5 years
Software troubleshooting: 10 years (Required)
AWS: 8 years (Required)
Azure: 8 years (Required)
Preferred
Bachelor's (Preferred)
RMAN and RAC: 1 year (Preferred)
Microsoft Windows Server: 10 years (Preferred)
Python: 10 years (Preferred)
Active Directory: 5 years (Preferred)
TCP/IP: 10 years (Preferred)
Tanium: 8 years (Preferred)
VMware: 8 years (Preferred)
Benefits
Health insurance
Dental insurance
Vision insurance
Retirement plan
Paid time off
Professional development assistance
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Mpire
AdXpose®, developed by Mpire Corporation, is the first and only transparent, page-level campaign verification and optimization technology in the online display advertising market.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$22.8MKey Investors
Ignition Partners
2011-08-03Acquired
2011-04-04Series C· $3M
2008-06-11Series B· $10M
Company data provided by crunchbase