True Sky Federal Credit Union · 17 hours ago
Senior Payment Solutions Specialist
Oklahoma City, OK, US
Full-time
Hybrid
Mid, Senior Level
1+ years expTrue Sky Federal Credit Union is seeking a Senior Payment Solutions Specialist to manage payment solutions activities related to delinquent member accounts. The role involves reviewing accounts, contacting members to resolve delinquencies, and utilizing various techniques to collect on outstanding debts.
BankingCreditFinancial Services
Responsibilities
Working delinquency queues for overdrawn accounts, HELOC, Retail-Secured, and Commercial and making outbound calls
Responsible for all Bankruptcy included but not limited to: Proof of claims; Work with trustee and local counsel; Repleven actions
Responsible for CPI refunds, add-ons, monthly reconciliation, GAP and warranty claims and cancelations
Process Charge off loans or checking accounts as directed by management. Responsible for credit reporting and disputes in EOscar. Process REPO Title requests
Build member relationships that deliver value and demonstrate that we care. Properly assist with their financial problems and ensure their questions are courteously answered
Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence into the appropriate systems
Assist Branches and related departments as required, and foster a positive environment through delivery of exceptional member experiences
Keeps management informed of activities, progress toward established objectives, and of any significant problems
Stays informed of changes in collections policies, procedures, and related legal requirements, and performs collections efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant
Perform overrides, skip-a-pays, and skip tracing as needed
Assist and help train team members as needed, participates in meetings as required
Other duties as assigned
Qualification
Required
One year to three years of similar or related experience
A high school education or GED
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation
Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication
Communication skills, both verbal & written
Good judgement and analytical skills
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, talk and hear
The employee must occasionally lift and/or move up to 25 pounds
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Remote work possible
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is not exposed to weather conditions
The noise level in the work environment is usually moderate
Company
True Sky Federal Credit Union
True Sky Credit Union has been serving the Oklahoma City metro area since 1946.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Shockley, CUCE, CUDE, SCMS
Chief Lending Officer/Senior Vice President
Toby D. Ragaini, CCE
Chief Strategy Officer (CSO) / Senior Vice President
Recent News
Oklahoma City Free Press
2023-12-25
Oklahoma City Free Press
2023-12-25
Oklahoma.gov Home
2023-12-25
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