OceanFirst Bank · 20 hours ago
Senior Commercial Loan Relationship Associate
Reston, VA
Full-time
Hybrid
Senior LevelOceanFirst Bank is committed to delivering value to its customers and recognizes the importance of its employees in achieving success. The Senior Commercial Loan Relationship Associate will support the Commercial Lending team's customer-facing activities, manage loan closing processes, and provide high-level customer service while resolving issues and inquiries.
BankingFinanceFinancial Services
Responsibilities
In concert with the Commercial Lender and Closing Administrator, administer the customer facing loan closing process for new, modified and renewal loan facilities, including the loan closing coordination and, ensuring all required documentation is received and processed. These responsibilities include the independent calculations for loan disbursement, escrow and wiring functions. The Senior RA will be assigned to support the RM with complex commercial loan transactions and to work with the Closing Department to clear requirements to close
Provide customer service to all current and prospective commercial lending customers. Research and resolve or delegate customer inquiries and issues and/or escalate to the appropriate RM as necessary
Monitor clients' accounts, conduct initial research and delegate and monitor the loan servicing departments resolution of operational and transactional issues and inquiries, including payment and billing, overdrawn and uncollected accounts, past dues, account transfers, payments, pay offs, wire transfers, and advances. Provide updates and feedback directly to customers
Assist RMs or work independently to track and resolve post closing exception deliverables
Coordinate the ordering and tracking of required environmental and appraisal reports; ensure communication to Closing staff and update the electronic loan files as needed
Assist the Team Leader with the tracking and reporting of the team's loan and deposit production
Manage and/or provide assistance with the management of customer portfolios including collection of financial information, advances on lines of credit, coordination of loan payoffs and paydowns and other information to be collected for loan renewal and modification
Manage the customers' needs with respect to treasury management, wires and other transactions at the direction of the Team Lead and/or RMs
At the direction of the Team Leader, may coordinate schedules of the RAs
Assist the Team Leader with training of new RAs
At the direction of the Team Leader, act as a liaison between Commercial and other internal departments supporting the commercial lending customers
May be asked to participate in special projects requiring the input of an RA under the direction of the Team Lead or Regional President
Assist with updating of the Relationship Associate process and procedures as needed
Qualification
Required
Experience in commercial lending or banking environment
Strong customer service skills
Ability to manage multiple tasks and prioritize effectively
Excellent communication and interpersonal skills
Proficient in Microsoft Office Suite
Ability to work independently and as part of a team
Strong analytical and problem-solving skills
Preferred
Bachelor's degree in finance, business administration, or related field
Experience with loan closing processes
Familiarity with environmental and appraisal reports
Knowledge of treasury management services
Benefits
Hybrid schedule after initial onboarding has been completed (4 days in office, 1 day remote)
Employee perks & discount programs
Tuition assistance
Incentive compensation program
Professional development opportunities
Company
OceanFirst Bank
OceanFirst Bank is one of the largest regional banks providing financial services throughout New Jersey and in the metropolitan markets of Philadelphia, New York, Baltimore, and Boston.
Founded in 1902
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Linda Blakaitis
Vice President, Asst. Corp. Secty, Executive Asst. to CEO & Chairman
Joseph J. Lebel III
President and Chief Operating Officer
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