Customer Engineer jobs in United States
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IDR, Inc. · 18 hours ago

Customer Engineer

positionSan Francisco, CA
timeFull-time
remoteOnsite
seniorityMid Level
money$125K/yr - $150K/yr
date3+ years exp

IDR, Inc. is seeking a Customer Engineer to join one of their top clients, providing a dynamic environment for enterprise customers and developers. The role involves serving as the primary technical contact, resolving platform issues, and supporting the developer community through various channels.

Information TechnologyRoboticsSoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Serve as the primary technical contact for enterprise customers and developers via email, Slack, video calls, and community channels
Triage, debug, and resolve platform issues; own first-pass investigation through resolution
Collaborate with Engineering and Forward Deployed Engineering to resolve issues and improve product feedback loops
Build internal dashboards, workflows, and automations for customer health, support performance, and revenue visibility
Support and grow the developer community through various channels such as Discord, events, and workshops

Qualification

Technical customer supportTroubleshooting skillsSaaS platforms experienceSQL proficiencyJavaScript experienceSupport tools experience

Required

3+ years in technical customer support or a similar role
Strong structured troubleshooting & debugging skills
Experience with SaaS platforms, APIs, or developer tools
Support tools experience (Zendesk, Intercom, Plain, etc.) and debugging production issues (Datadog or similar)
SQL proficiency (writing accurate queries) and basic JavaScript experience (local/staging environments)

Benefits

Full Benefits; Medical, Vision, Dental, and more!
Employee Stock Ownership Program.
Medical, Dental, Vision, and Life Insurance.

Company

IDR, Inc.

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IDR, Inc.
dateFounded in 1998
location
Alpharetta, Georgia, USA
people-size501-1000 employees
web-link
http://idr-inc.com

H1B Sponsorship

IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (7)

Funding

Current Stage
Late Stage

Leadership Team

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Ashley Holahan
President and CEO
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