Osaic · 1 day ago
Application Support Specialist
Meriden IFG
Full-time
Onsite
Entry Level
$48K/yr - $50K/yr
1+ years expOsaic is a customer service organization in the financial services sector, and they are seeking an Application Support Specialist. The role involves engaging with over 11,000 financial professionals to support their technological needs, ensuring best-in-class service in every interaction.
Business DevelopmentFinancial ServicesWealth Management
Responsibilities
Oversee department ticket queue by resolving, reassigning, or escalating tickets
Provide application support for our Financial Professional (field users)
Resolve complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Operations
Provide proactive support and training for employees as needed
Assist with installation, configuration, and troubleshooting of hardware and software to ensure continued usability of equipment and software
Support all personal computing devices, remote access, faxing, printers, cell phones, and internal phones
Responsible for business machine support and tracking service issues
Assist in maintaining internal phone system
Provision user accounts on applicable technology platforms
Document and maintain day-to-day help-desk procedures
Be a liaison between the Technology and Operations departments
Provide status back to manager daily of open issues and resolutions
Work on goals and tasks assigned for short- and long-term objectives by manager
Qualification
Required
High School Diploma or equivalent (GED) required
Client service oriented with ability to handle multiple tasks simultaneously
Detail-oriented and excellent organizational skills
Ability to work independently
Excellent problem-solving skills
1-3 years of professional experience
Strong software and hardware troubleshooting skills
Ability to understand, diagnose, and resolve issues with a large range of applications including but not limited to web browsers, word processing, spreadsheets, malware, and virtual office communications
Exceptional written and oral skills, as well as the ability to translate technical jargon into user-friendly terms to effectively communicate issues and resolutions
Ability and desire to acquire new skills and knowledge quickly
Preferred
Bachelor's degree (B. A. / B. S.) from four-year College or university is preferred
Two to four years related experience and/or training; or equivalent combination of education and experience
Technical support experience is a plus but is not required
Benefits
Health, vision, dental insurance
401k
Paid time away
Volunteer days
Much more
Company
Osaic
Osaic provides the support, resources, and community designed for the future of wealth management.
1001-5000 employees
H1B Sponsorship
Osaic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Jamie Price
Chief Executive Officer
Kristy Britt
CFO
Recent News
2026-01-23
Investment News
2026-01-22
Company data provided by crunchbase