Fidelity Bank · 19 hours ago
Principal Business & System Process Analyst
Westlake, TX
Full-time
Hybrid
Senior Level, Lead/Staff
3+ years expFidelity Bank is seeking a Principal Business & System Process Analyst to lead the design, optimization, and automation of business processes. The role involves partnering with various teams to assess current processes, identify inefficiencies, and design future-state workflows that leverage enterprise automation.
BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management
Responsibilities
Lead enterprise and domain-level business process assessments to identify opportunities for modernization, simplification, and automation
Conduct structured requirements elicitation and develop detailed artifacts including business requirements, user stories, acceptance criteria, and process maps
Analyze current-state workflows, identify bottlenecks and failure modes, and design future-state processes leveraging enterprise technologies (RPA, BPM/workflow engines, case management platforms, API-driven architectures, etc.)
Collaborate with engineering and operations teams to build business and technical sequence flows and end-to-end journey maps that reflect both user and system interactions
Develop business cases, benefit analyses, KPIs, and measurement frameworks to quantify value and track operational outcomes
Support delivery through UAT planning, scenario design, validation of implemented workflows, and continuous feedback loops with product and engineering teams
Qualification
Required
Business & System Process Analysis & Modeling (BPMN preferred)
Workflow Redesign & Optimization
Business Requirements Elicitation & Documentation
End-to-End Journey Mapping & Service Blueprinting
Data-Driven Process Insight & Performance Measurement
Systems Analysis & Technical Requirements Evaluation
Ability to understand system integrations, data flows, and dependencies
Experience translating complex needs into actionable, technology-aligned designs
Preferred
Bachelor's degree in Business, Information Systems, Engineering, or related discipline
3+ years of experience in business analysis, process design, continuous improvement, or product strategy/consulting
Demonstrated success leading cross-functional process transformation initiatives
Experience designing or delivering automation using RPA, BPM, low-code/no-code, or workflow orchestration technologies a strong plus
Company
Fidelity Bank
Fidelity Bank is a commercial bank providing services financial sercvices.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-17Acquired
2014-09-01Private Equity
Company data provided by crunchbase