Rising Ground · 7 hours ago
IT Support Technician - Level II
New York, NY, US
Full-time
Onsite
Mid, Senior Level
$0/yr - $65K/yr
5+ years expRising Ground is seeking an IT Support Technician Level II to join their Help Desk Team. The role involves providing exceptional customer service by assisting staff with computer systems, hardware, and software, as well as troubleshooting and resolving user issues.
EducationHealth CareMental HealthNon ProfitNursing and Residential CareSpecial Education
Responsibilities
Seeking level II support technician with exceptional customer service skills
Manage
Set up and maintain new and existing equipment including computers/monitors/telephones/printers, scanners, time clocks, etc
Creating tickets and documenting resolutions
Creating requests into our ticketing system
Create clear and concise instructions on troubleshooting of issues
Troubleshooting, diagnosing resolving issues with hardware, software, and computers
Travel between HUB locations within the four boroughs and throughout satellites sites to support staff
Transport equipment between sites
Supporting the IT department with an array of tasks
Other related tasks that may be assigned
Qualification
Required
Associates Degree in Computer Science
At least 5 Years Experience in IT
Customer Service experience
Strong knowledge of computer hardware/software (including Windows 10/11, Office 365) required
Valid NY State Driver's License
Strong oral and written communication skills
Company
Rising Ground
Rising Ground is a nonprofit organization that provides adoption, residential care, mental health, special education & preventive services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alan Mucatel
Chief Executive Officer
Elliot Hagler
Chief Financial Officer
Company data provided by crunchbase