Yoh, A Day & Zimmermann Company · 12 hours ago
Operations Analyst
Chicago, IL
Contract
Hybrid
Entry Level
$25/hr - $32/hr
2+ years expYoh, A Day & Zimmermann Company is currently looking to hire an Operations Analyst for one of their clients, a multinational food manufacturer. The Operations Analyst will be the first point of contact for internal customers, handling inquiries, providing solutions, and ensuring high levels of customer satisfaction while performing various operational tasks.
Bookkeeping and PayrollConsultingStaffing Agency
Hiring Manager
Madison Muscat
Responsibilities
Answer incoming calls, chats, tickets from customers (mostly internal Associates) regarding P&O (HR) policies, procedures, and systems
Handle outbound calls, chats, or tickets to follow up on customer inquiries, confirm information, or resolve issues
Provide accurate information and resolve customer issues in a timely and professional manner
Ability to enter data and/or show customers how to enter data and submit transactions in our HRIS system (Workday)
Perform operational transaction support using appropriate resources and follow-up accordingly in a timely manner including appropriate documentation
Follow governance policies and procedures to ensure transactions are in adherence to Mars established guidelines and business processes
Maintain clear and accurate records of all customer interactions using our ticking system (Service Now)
Troubleshoot issues or concerns raised by customers and escalate them when necessary
Identify opportunities to improve customer satisfaction and ensure a positive experience
Collaborate closely with various levels within the Operations Center to resolve customer inquiries and consistently meet key performance metrics including Service Level Agreements (SLAs) to deliver service excellence
Demonstrate customer understanding through resolution ownership and anticipating needs
Prepare multiple mail-merge for document generation. Work within DocuSign to prepare templates
Qualification
Required
2 or more years of experience – previous experience in Shared Service, Call Center, Service environment is an advantage
Familiarity with HR systems, processes and practices, with ability to navigate computerized systems (i.e. Workday and Service Now)
Ability to perform mail-merge for document generation for a large population
Ability to perform formulas in Excel (vlook-up)
Ability to work efficiently with minimal supervision in a fast-paced environment with the ability to multi-task and capable of establishing priorities
Ability to handle and maintain confidential and sensitive information with strong attention to detail
Strong oral and written communication skills
Ability to consistently deliver high quality customer service in a professional manner while managing high volume transactions
Benefits
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Company
Yoh, A Day & Zimmermann Company
At Yoh, we focus on helping you precisely navigate and fulfill your talent demands.
1001-5000 employees
H1B Sponsorship
Yoh, A Day & Zimmermann Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (28)
2023 (27)
2022 (25)
2021 (28)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Peter Melomo
Vice President, Sales Strategy & Professional Consulting Services
Tom Enright
VP Recruiting - Specialty Practices
Recent News
Philadelphia Business Journal
2025-01-11
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