TD · 1 week ago
Manager, Fraud Performance Management (US)-Defect Analysis
United States
Full-time
Remote
Mid, Senior Level
$91K/yr - $146K/yr
7+ years expTD Bank is one of the world's leading global financial institutions, and they are seeking a Manager for Fraud Performance Management – Defect Analysis. This role is responsible for supporting gap and opportunity identification to drive continual business improvement and involves managing fraud performance through data analysis, operational support, and collaboration with various partners.
BankingFinanceFinancial ServicesWealth Management
Responsibilities
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Reviews fraud attacks to understand and address coverage gaps
Participates in quarterly and annual fraud loss forecasting exercises
Develops insights and rules to deliver fraud loss plan
Manages shifting network rules and liability requirements
Uncovers and resolves process gaps throughout the Bank
Provides alert support to address emerging threats
Manages strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCAS, Avant, Experian and TransUnion)
Changes socialization and adherence to Change Management protocols
Participates in operational forecasting and capacity planning
Manages fraud case prioritization strategy to optimize return-on-investment
Manages strategic intent for Operational & Contact processes
Effectively partners with Defect Managers to identify and remediate coverage gaps
Identifies and addresses key reporting needs required to manage fraud losses, providing design input into enterprise reporting needs
Supports existing monitoring by refreshing reports when data or requirements change
Supports project intent and ongoing partner projects; provides risk identification and cost estimates
Leverages fraud expertise to help define fraud resilient products and processes
Provides post-launch IT validation and issue management
Ensures Fraud policy alignment and implementation
Provides monthly partner loss performance updates and participates in review sessions
Outlines data needs for rule-writing and effective management
Reviews and evaluates potential technology investments
Manages model prioritization, business validation and implementation
Supports audit and regulatory requests (data or intent)
Provides TD perspective at various industry forums (CBA, MC, Visa, Interac, Auriemma, Clearing House)
Manages day-to-day vendor management for various Fraud vendors (e.g. Equifax, ACI, FICO, Fiserv, FIS, TMS)
Supports the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service and products aligned with Best Run concepts and overall enterprise strategy and objectives
Participates in establishing and executing plans and goals for the Business to drive toward results
Develops and maintains an operating budget, ensuring adherence to budget. May delegate budgetary assignments to direct reports, but maintains overall budgetary responsibility and oversight
Provides financial reports and analysis, including budget variances to management on a regular basis
Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
Supports the creation of goals and objectives for the business unit/function. Communicates those goals and objectives to the team
Builds capability – Supports/executes plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies
Role models behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture
Creates an extraordinary place to work — Advances and sustains a unique, inclusive culture that reflects TD’s diversity agenda, and creates an extraordinary employee experience
Leads, coaches and develops a highly effective team by ensuring ongoing training and performance and development management
Qualification
Required
Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) is required
7+ years relevant experience
Experience with SQL/SAS/Data manipulation tools required
Given the multiple business units the team supports, a proven ability to develop effective relationships with internal and external business partners is required
Conceptual thinker; ability to wade through data and arrive at conclusions
Strong interpersonal skills; comfortable interacting with team members of all levels
Strong communication and presentation skills; ability to communicate complex analyses into technical and non-technical terms (written and verbally)
Ability to take initiative and work independently under tight timelines
Strong team collaboration skills
Ability to effectively manage multiple projects and priorities simultaneously
Ability to reconcile numerous metrics and condense/summarize for our Executives and Business Partners
Preferred
Master's Degree in a related discipline is preferred
Knowledge of systems and processes is preferred
Previous experience with related fraud is preferred
Strong technical skills (SAS, SQL)
Coding and data mining experience
Experience in Fraud
Experience conducting root cause analysis
Proficient with Microsoft Office
Experience in reporting
Benefits
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Company
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD).
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$65MKey Investors
U.S. Department of the Treasury
2023-10-03Grant· $65M
Leadership Team
Brian Jacobson
Chief of Staff to the CEO, TD Bank, America's Most Convenient Bank
F
Foster Glenn
Senior Vice President Technology and Data Risk Management
Recent News
2026-01-24
2026-01-24
Company data provided by crunchbase