NEOGOV · 23 hours ago
ANALYST III
Denver, CO
Full-time
Hybrid
Senior Level
$59K/yr - $77K/yr
6+ years expNEOGOV is part of the State of Colorado's Department of Human Services, focusing on enhancing child support services. The Analyst III position involves acting as a subject matter expert on the Automated Child Support Enforcement System (ACSES), analyzing system operations, proposing enhancements, and conducting user training to improve case record management processes.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Gathers, organizes and analyzes facts and circumstances about the operations of the Automated Child Support Enforcement System (ACSES)
Assist technical staff in the development of new processes and modification of existing processes
Ensures program changes and enhancements are in compliance with Federal and State rules and regulations, and user ease of use
Safeguards the integrity of the system as affected by the change
Develops ACSES User Guide Procedures, writes, tracks clearance and testifies on Rule revisions and Agency letters for all new programs or changes to existing programs
Tests and signs-off on program migrations
Serves as the primary point-of-contact (skilled resource) for State, county, and other child support services (CSS) agencies to advise, clarify or educate users on automated case, financial, and legal record management functions and practices; and resolve operational and system support issues
Using a variety of methods, develops and conducts end-user training on ACSES functionality
Conducts on-going training need assessments as it relates to the case, financial, and legal subsystem of the ACSES and takes appropriate follow-up action (e.g. propose system changes, or draft user guides and desk aids)
Drafts reports, official documents and professional opinions related to the child support services program and system support requirements
In conjunction with training, conducts county CSS office operational visits to educate users on use of the ACSES, and ensure compliance with state recommended practices pertaining to use of the state-wide system
Facilitates and/or participates in user meetings to identify ACSES operational issues and seek practical solutions that have statewide implications
Interacts with the user community to identify best practices that maximize the functionality offered by the system and supports effective financial record management
Represents the interests of county CSS users by recommending the development of program policy and automated solutions to support effective financial record management
Identifies problems and solutions involving business and system issues and makes decisions for optimal solutions
Performs integrity or user acceptance testing of software to ensure it functions as designed
Approves enhanced or new computer (ACSES) software applications for movement to the production-system environment
Other duties as assigned that are reasonably within the scope of the position classification, including coverage of staff absences; completion of special projects, completion of grant or temporary assignments; representation of the Unit, Division, or Department on task forces or committees; and completion of other supervisory designated tasks
Qualification
Required
Six (6) years of relevant experience in Automated record management systems especially evaluating, improving, and supporting system functionality and processes
ACSES or similar case management systems to include daily operations, troubleshooting, user guidance, and system support
Child Support Services to include policies, workflows, and business needs related to record management
Systems analysis and development participation gathering business requirements, performing user acceptance testing, and working with development teams
Instruction and training delivery to include developing curriculum, creating materials, and conducting end-user training
Communication and interpersonal skills to include advising users, presenting information clearly, and representing stakeholder interests
Preferred
Knowledge of the Child Support Program
Working knowledge of the ACSES system
Experience in system-related instruction/training
Excellent communication skills (written and oral)
Excellent interpersonal skills
Demonstrated ability to be an excellent public speaker, including: Introspection and self-awareness, Ability to tell a story, Generosity, Confidence
Relevant years of State service, prorated for part-time, that contribute to a candidate's position-related knowledge, skill, ability, behavior, or other posted competency should be considered as a preferred qualification and given weight under the process
Relevant years of State service will be considered as a preferred qualification and given the weight of at least 15% of the overall score under the process
Benefits
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
Some positions may qualify for the Public Service Loan Forgiveness Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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2025-11-14
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2025-10-31
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