Heluna Health · 4 hours ago
Senior Ambassador (Part-Time)
San Francisco, CA
Full-time, Part-time
Onsite
Mid, Senior Level
$30/hr - $30/hr
2+ years expHeluna Health is part of San Francisco’s initiative to tackle homelessness and behavioral health crises. The Senior Ambassador will work in a team to provide community engagement and safety services, focusing on de-escalation, street cleaning, and connecting individuals to necessary care.
Health CareNon ProfitSponsorship
Hiring Manager
Elisa Meza
Responsibilities
Deploys with team to provide services as requested by the City
Takes direction from Supervisor to provide support to the target population
Serves as an on-scene point of leadership by providing guidance, workflow support, and situational direction to Level 1 Ambassadors during field operations
Provides mentorship, onboarding support, and real-time coaching to new or less experienced Ambassadors to ensure consistent service quality and adherence to program protocols
Assists with coordinating complex or high-priority field responses, helping to stabilize scenes and communicate key updates to supervisors in real time
Monitors adherence to program protocols in the field and elevates gaps or training needs, supporting continuous improvement across the team
Acts as a designated field lead when assigned, supporting daily deployment needs, resolving routine operational questions, and serving as a liaison between the team and program leadership
Provide de-escalation and stabilization interventions
Offer aid for a range of community needs including overdose reversals, contacting local City agencies for support, providing wayfinding assistance, and directing community members to available services in or around Service Area
Assist with clean-up of debris and trash to maintain a safe community, including but not limited to ad-hoc litter cleanup and needle pickup and disposal as necessary
Contact the appropriate City or partner resources for more significant sanitation needs
Assist in the transportation of vulnerable individuals when feasible and appropriate
Establish positive relationships with clients, staff, and other providers in community; foster cooperative work environment
Minimize service duplication and maximize service delivery by coordinating outreach efforts and care with Neighborhood Street Team, lead agencies and other service providers within Service Area
Maintain timely and accurate documentation according to program requirements
Complete in-person and virtual trainings on time and attend all mandatory meetings
Must comply with uniform policy while in the field
Use assigned communication devices to appropriately and professionally communicate with team members and other service providers
Other duties as assigned
Qualification
Required
At least two years of job-related experience conducting street outreach to PEH and preferably has previous lived experience in homelessness, substance abuse, or criminal justice involvement
Ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender and other diversity considerations
Must possess a valid California Divers License
Driver must be 21+ with none of the following in the past 3 years: any 2-point convictions; or more than (2) moving violations; or more than (1) moving violation and (1) at-fault or a passenger handling accident
Successfully pass the background check
Must be in good physical condition and capable of performing job duties requiring frequent use of the entire body including ability to stand, walk, climb stairs, sit, drive for extended periods of time, exit and enter vehicles throughout your work shift
Ability to use a computer, phone or office equipment for extended periods of time
Ability to successfully and efficiently complete tasks in an environment where background noise is present and interruptions may be constant
Must be able to lift a minimum of 35 lbs
With instruction, the ability to assist persons with disabilities and to help transfer a 180 lb person and lift wheel chair in and out of a car or van
Preferred
Knowledge of the client population and their complex needs including homelessness, financial instability, medical and mental health, and substance abuse
Experience in a community-based setting serving ethnically diverse, low-income clients. Knowledge of community resources and experience in community settings
Ability to use computers/internet to look up information and enter relevant notes
Conflict resolution skills
Customer service orientation
Analytical ability and skills to handle and solve complex issues and problems
Computer knowledge/skills or ability to learn
Excellent oral and written communication skills
Language capability: Spanish
Company
Heluna Health
Heluna Health offers program services & fiscal sponsorship for public health agencies, academic researchers, public/private consortia.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Blayne Cutler
President and CEO
Elizabeth Power Robison, MBA
Chief Advancement Officer
Recent News
2025-02-03
2024-11-20
Company data provided by crunchbase