Swoon · 2 days ago
Customer Service Representative - Tempe, AZ
Tempe, AZ
Full-time
Onsite
Mid Level
$52K/yr - $72K/yr
3+ years expSwoon is seeking a Customer Service Representative – Repairs to join a fast-paced aerospace manufacturing environment supporting mission-critical power and electronic systems. This role serves as a key point of contact between customers and an FAA-certified repair operation, ensuring repair orders move smoothly from intake through shipment.
ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
No H1B
U.S. Citizen OnlyHiring Manager
Emily Pistulka
Responsibilities
Enter and manage repair orders within ERP and repair management systems
Prepare and communicate repair quotations, order status updates, and delivery timelines using Excel and Outlook
Track and report key performance metrics such as Turnaround Time (TAT) and On-Time Delivery (OTD)
Process inbound and outbound repair shipments and receiving transactions
Generate invoices for completed repairs and maintain accurate digital documentation
Serve as a primary liaison for customers, including commercial airlines, aircraft OEMs, and military accounts
Partner with Sales and Finance teams to support new orders, customer account setup, credit terms, and pricing
Guide customers through each phase of the repair lifecycle—from quote to approval to shipment
Support additional administrative or operational needs as business demands evolve
Qualification
Required
3–5 years of experience in customer service, sales support, or administrative roles within a manufacturing or technical environment
Ability to interpret customer requirements, commercial purchase orders, and government contracts
Strong attention to detail with a focus on accuracy and follow-through
Comfortable working independently while also collaborating within a team
Proven ability to manage competing priorities and perform well under pressure
Excellent verbal and written communication skills
Strong proficiency in Microsoft Office, particularly Excel
Ability to manage multiple customer programs simultaneously
Due to access to export-controlled information, candidates must be a U.S. Person as defined by U.S. export regulations or be eligible to obtain required authorizations
Preferred
Associate's or Bachelor's degree preferred, but not required
Experience with Epicor ERP, Aeroxchange, WAWF, CAV, or ETQ is a plus
Company
Swoon
In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Baker
Co-Founder and Leadership Advisor
Alyssa Holtz
Client Partner
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