Procore Technologies · 18 hours ago
Manager, End User Services
Austin, TX
Full-time
Onsite
Mid, Senior Level
$114K/yr - $157K/yr
7+ years expProcore Technologies is looking for a Manager, End User Services to join their IT Operations team. This leadership role involves overseeing the day-to-day operations of internal IT support and ensuring high-quality technical assistance while maintaining the health and security of cloud-based productivity tools.
ConstructionInternetSaaSSoftware
Responsibilities
Incident & Request Management: Oversee the full lifecycle of support tickets, ensuring timely resolution within established SLAs and acting as the final escalation point for complex issues
Asset Lifecycle Support: Manage the procurement, deployment, and decommissioning of hardware (Laptops/Peripherals) and software licenses
Problem Management: Conduct root-cause analysis (RCA) for recurring technical hurdles and implement long-term fixes to reduce overall ticket volume
Service Reporting: Develop and track KPIs (CSAT, First Response Time, Resolution Time) to report on the health of the support organization
Process Improvement: Build and maintain a robust Knowledge Base for both end-users (self-service) and internal IT staff
Project Support: Scope and Lead IT related projects for region such as Asset Refresh, Facility Layout Changes, IT training
Qualification
Required
Expert-level administration of Gmail, Drive, Calendar, and security/compliance settings (Vault, DLP)
Managing Enterprise Grid/Pro workspaces, app integrations, workflow builder, and channel governance
Experience managing user provisioning and SSO (e.g., Okta, JumpCloud, or Google Cloud Identity)
Familiarity with managing via JAMF and/or Intune
High proficiency in platforms like Jira Service Management, ServiceNow, or Freshservice
7+ years in IT Support/Operations, with at least 5 years in a formal people-management or team-lead capacity or supporting education
Bachelor's degree in IT, CS, or equivalent experience or relevant experience
Proven ability to translate complex technical concepts into 'plain English' for non-technical employees and executives
Preferred
ITIL v4 Foundation (highly preferred)
Google Professional Collaboration Engineer
Slack Certified Admin
Company
Procore Technologies
Procore Technologies, Inc. (NYSE: PCOR) is a leading technology partner for every stage of construction.
1001-5000 employees
H1B Sponsorship
Procore Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (45)
2023 (35)
2022 (51)
2021 (43)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$654.02MKey Investors
12 West CapitalGlobal Secure InvestD1 Capital Partners
2023-09-21Post Ipo Secondary· $4.07M
2021-05-20IPO
2020-07-10Secondary Market
Leadership Team
Suzanne Mayeur
VP Special Projects
Benjamin Singer
Chief Legal Officer & Corporate Secretary
Recent News
legacy.thefly.com
2026-01-21
Crunchbase News
2026-01-08
Company data provided by crunchbase