MedStar Health · 19 hours ago
Team Leader Patient Accounting
Baltimore, MD
Full-time
Onsite
Entry, Mid Level
$20.57/hr - $36.27/hr
1+ years expMedStar Health is seeking a Team Leader to join the Patient Accounting Non-Governmental Follow-up team. The role involves providing guidance and support to staff in reviewing and analyzing reports, resolving billing and customer service issues, and ensuring compliance with departmental standards.
Health CareMedical
Responsibilities
Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations
Assists with the daily audit and review of reports to ensure that verification completed. May monitor the error tracking and other statistical reporting systems communicates to supervisor any trends or problem areas. Investigates monitors and consults with supervisor and makes recommendations to address untimely follow-up of accounts
Assists with the daily/weekly/monthly audit of accounts to ensure that accounts meet department standards. Makes recommendations to supervisor to improve the effectiveness of verification efforts reporting any problems or issues with the process
Assists with review and analysis. Maintains ongoing knowledge of specified forms including state required forms and filing requirements. Communicates problems and issues relative to eligibility conversion to appropriate parties. Acts as a liaison between staff agency and state to resolve issues
Reviews daily reports to insure completion of verification process and readiness of all accounts for and ensuring a standard turnaround time of scheduled services and based on the payer specific requirements for all unscheduled services. Reviews accounts to determine action required utilizes all resources and documentation
Assists the supervisor with the development of financial operational customer service and productivity targets. Assists with selection training and orienting of department staff. Assists with compiling and maintaining an updated training manual. Provides training to staff including training team members in the specific work applications and computer Systems used for department
May assist with the formal performance reviews and provides feedback to Manager in accordance. Provides timely and appropriate verbal counseling of staff when they deviate from department standards; in conjunction with Manager assists in the development of measures to improve performance
May complete timecards and maintains attendance records. Coaches and counsels staff. Initiates or makes recommendations to the supervisor for personnel actions (terminations suspension evaluations interviewing etc.). May conduct staff meetings on a regular basis. Keeps staff informed via in service meetings and memorandums
Identifies and evaluates staff productivity and base workload assignments in conjunction with Supervisor to determine that appropriate allocation of resources standards and staff performance is optimized
May supervises the day-to-day activities of the assigned staff to accomplish the established monthly and quarterly financial and productivity goals. Establishes priorities schedules distributes daily workload and reassigns tasks as necessary
May be accountable for securing information over the phone from the patient or insurance company including pre-collection and preregistration on accounts. Monitors the telecommunications system by measuring voice mail messages voice mail abandonment duration of calls taken per representative and duration that each patient is held in queue etc
Participates in multidisciplinary quality and service improvement teams. Participates in meetings and on committees and represents the department and hospital in community outreach efforts
Qualification
Required
High School Diploma or GED required
1-2 years' Experience in patient accounting in a hospital-based department (systems billing medical records registration finance) required
Certified Revenue Cycle Specia - CRCSI within 1 Year required or
Cert Revenue Cycle Prof-Instit - CRCP-I within 1 Year required or
Cert Revenue Cycle Executive - CRCE-I within 1 Year required or
Certified Compliance Technician- CCT within 1 Year required or
Certified Revenue Integrity Professional- CRIP within 1 Year required or
CHAM - Certified Healthcare Access Manager within 1 Year required or
CHAA - Certified Healthcare Access Associate within 1 Year required or
Hospital Presumptive Eligibility- HPE within 1 Year required or
Cert Healthcare Fin Prof - CHFP within 1 Year required or
Cert Revenue Cycle Rep - CRCR within 1 Year required
Detailed working knowledge and demonstrated proficiency in the major (Medicare, Medicaid and Blue Cross) payer's application billing and/or collection process with particular focus on billing specifications and contractual arrangements and/or multiple payer's insurance verification and pre-certification guidelines
Ability to resolve complex payer issues to completion. Training individuals in the billing and collection processes
Excellent communication and interpersonal skills
Excellent organizational skills to manage multiple tasks in a timely manner
Proficient use of hospital registration and/or billing systems and Microsoft Word and Excel software applications
Preferred
Associate's degree in healthcare preferred and/or courses in Accounting, Finance and/or Healthcare Administration preferred
Knowledge of medical terminology and payer billing preferred
Leadership experience preferred
Company
MedStar Health
MedStar Health is a not-for-profit healthcare organization
10001+ employees
H1B Sponsorship
MedStar Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (13)
2023 (14)
2022 (14)
2021 (12)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$29MKey Investors
American Medical AssociationAgency for Healthcare Research and QualityA. James and Alice B. Clark Foundation
2023-06-21Grant
2022-09-27Grant· $2M
2020-07-03Grant· $27M
Leadership Team
David Mayer
Executive Director MedStar Institute for Quality and Safety Quality and Safety CEO Patient Safety Mo
Recent News
2025-12-17
Maryland Daily Record
2025-12-05
Company data provided by crunchbase