American Window Film · 22 hours ago
Operations Assistant
Nashville, TN
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrAmerican Window Film is seeking an Operations Assistant to support office operations and provide outstanding customer service. The role involves qualifying leads, scheduling estimates, and maintaining office inventory while ensuring a positive team environment.
ConstructionHome ImprovementHome RenovationSolar
Responsibilities
Ensure that customer phone calls and emails are responded to with a sense of urgency in a friendly and professional manner
Support the work of the estimators by qualifying customers based on geography and rough scope of work, creating new job records, and entering pertinent information as leads are received via the internet and phone calls
Help update job information throughout the lifecycle of the project
Using online tools including CRM, and in-house software, schedule estimators to attend customer locations balancing factors like route optimization, estimator experience, and availability
Stage jobs and assist installers with their daily schedules
Maintain and order supplies and tools to ensure the installation team and the office is properly equipped and stocked
Accurately submit warranty registrations with suppliers as invoices are paid
Keep the warehouse organized and safe
Keep track of inbound and outbound shipments, following up with delivery providers where necessary
Manage the film inventory ensuring film is ready on time each day for the installers to collect and accurately checked back in upon return
Conduct accurate and timely inventory audits
Maintain records of company vehicles ensuring regular maintenance is conducted and regularly conducting cleanliness and mileage checks
Be flexible and seek out opportunities to help other office team members experiencing high volumes of work
Maintain a high level of productivity and customer service by stepping into Ops Manager duties as required
Qualification
Required
Responsive and friendly customer service
Effective organization of multiple concurrent jobs
Strong written and verbal communication skills
Familiarity working with online tools like g-suite
Must be able to lift up to 40 pounds
Preferred
Knowledge of window film is a plus but training will be provided
CRM & Sales experience is a plus
Benefits
Competitive monthly and quarterly bonus program
Paid Time Off plan for full time employees
Medical, Dental, Vision, and more For eligible employees
401(k): American Window Film will match 3% of what you contribute
Family & Friends Day - take an extra day off and get $300 to spend time with family and friends.
People Helping People - take an extra day off to help someone out or contribute to a worthy cause
Fitness, Health and Wellness allowance - get $250 towards any health and wellness activity
We not me time - get $300 when you spend time with a co-worker outside of work
Company
American Window Film
American Window Film is a provider of Solar Control, Security, and Customized Graphic Window Films services.
Founded in 1985
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matthew Darienzo
CEO
Howard Wallace
CFO
Recent News
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