NEOGOV · 19 hours ago
Social Service Program Analyst
Contra Costa County, CA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $122K/yr
2+ years expNEOGOV is seeking a Social Service Program Analyst for Contra Costa County’s Employment and Human Services Department, which is dedicated to providing resources that empower individuals and families. The role involves developing and analyzing policies for social service programs, conducting studies, and ensuring effective program operations through administrative and budgeting tasks.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Providing guidance to staff on child welfare and Workforce Services program mandates, as well as county-specific practices
Reviewing and interpreting new policies and program initiatives, then developing clear implementation plans
Assessing the effectiveness of current policies and practices, recommending and implementing necessary updates
Staying up to date on relevant state and federal mandates
Collecting and analyzing data to evaluate workflow and improve service delivery
Qualification
Required
Possession of a Bachelor's degree from an accredited college or university with a major in business or public administration, social or behavioral science or a closely related field
Two (2) years of full-time (or the equivalent of full-time) experience in either a supervisory or administrative capacity in a public human services agency
Three (3) years of full-time (or the equivalent of full-time) experience in a public human services agency's child welfare program performing duties at the level of a Social Worker II in Contra Costa County
Additional experience of the type noted above may be substituted for the required education on a year-for-year basis
One (1) year of additional experience may be substituted for the academic major
Possession of a Master's degree in Social Work, Counseling or Psychology with a specialization in marriage, child and family counseling based on a two-year program and one (1) year of full-time (or the equivalent of full-time) experience in a public human services agency's child welfare program performing duties at the level of a Social Worker II in Contra Costa County may be substituted for the required experience noted above
Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
Critical Thinking: Analytically and logically evaluating information, propositions, and claims
Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
Oral Communication: Engaging effectively in dialogue
Writing: Communicating effectively in writing
Involving Others (Engaging Teams): Engaging others for input, contribution, and shared responsibility for outcomes
Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
Business Process Analysis: Defining, assessing, and improving operational processes and workflow
Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness
Political & Organizational Savvy: Working skillfully with politics, procedures, and protocols across organizational levels and boundaries
Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives
Preferred
Proficient in computers, applications, and technology
Working knowledge of federal, state, and county regulations and policies
Experience administering programs or delivering services related to program eligibility and child welfare
Practical experience collaborating with employees across various bureaus or departments to address complex issues within a large organization
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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