Integrity · 20 hours ago
Bilingual Customer Service Representative
United States
Full-time
Remote
New Grad, Entry LevelIntegrity Marketing Group is a leading independent distributor of life, health and wealth insurance products. The Bilingual Customer Service Representative will provide positive customer interactions by managing inbound and outbound calls, assisting clients with claims, and addressing their inquiries in a professional manner.
AdvertisingDigital MarketingInsuranceMarketing
Responsibilities
Manage large amounts of inbound and/or outbound calls in a timely manner
Follow communication scripts, prompts, call flows when handling different topics
Identify customer’s need and clarify information
Seize opportunities to schedule appointments, where applicable
Keep records of all conversations in our call center database in a comprehensible manner
Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support
Ability to adapt and respond to different types of characters
Ability to work well in a structured work setting and adhere to a daily schedule
Work closely with Call Center Managers to promptly resolve issues
Handle complaints professionally
Meet personal/team/site qualitative and quantitative targets
Assist customers with finding/changing doctors, and ordering ID cards
Assist insured’s with disputing bills, filing grievances and appeals
Set up gym membership programs
Assist in submitting initial applications for Medicare and/or Social Security benefits
Strong attention to detail with excellent time management and decision-making skills
Perform other duties as assigned
Qualification
Required
Bilingual (Required)
Customer Service Experience
Eager and willing to learn
Have compassion and a strong work ethic
Have strong communication skills and computer literacy
Benefits
Medical/Dental/Vision Insurance
401(k) Retirement Plan
Paid Holidays
PTO
Community Service PTO
FSA/HSA
Life Insurance
Short-Term and Long-Term Disability
Company
Integrity
Integrity is a leader in providing holistic life, health and wealth planning and solutions designed to help Americans prepare for the good days ahead.
Founded in 2006
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.15BKey Investors
Silver Lake
2021-12-09Private Equity· $1.2B
2019-09-16Debt Financing· $945M
2019-08-28Private Equity
Leadership Team
Linda Zukauckas
Chief Financial Officer
Said Taiym
Chief Operating Officer
Recent News
Company data provided by crunchbase