Galaxy i technologies Inc · 4 hours ago
ServiceNow HRSD Project Manager / Functional Lead
Miami, FL
Contract
Onsite
Senior Level, Lead/Staff
10+ years expGalaxy i technologies Inc is seeking a ServiceNow HRSD Project Manager / Functional Lead to oversee the delivery of HR Service Delivery projects. The role involves managing project timelines, stakeholder communication, and ensuring adherence to best practices in HRSD implementations.
Corporate TrainingInformation TechnologySoftwareSoftware Engineering
Hiring Manager
Srinivasan Ragha
Responsibilities
Scope, plan, and manage end to end ServiceNow HRSD project(s) for Lennar Homes
Lead requirement discussions, define project timelines, and ensure successful delivery
Track project milestones and manage project risks, issues, and dependencies
Oversee technical and functional solution alignment with HRSD best practices
Act as the primary onsite point of contact for business, HR, and IT stakeholders
Drive communication across cross functional teams and leadership
Conduct steering committee / weekly status meetings and provide transparent reporting
Lead sprint ceremonies (stand-ups, grooming, planning, retrospectives)
Ensure alignment on backlog prioritization with Product Owners / HR leads
Validate development progress, acceptance criteria, and testing readiness
Coordinate SIT, UAT, and regression cycles with QA and business teams
Oversee creation of test plans, scripts, and defect tracking
Prepare and execute deployment plans, change controls, and hypercare activities
Ensure adherence to ServiceNow and organizational security, compliance, and audit guidelines
Maintain project documentation, decision logs, and approval records
Identify opportunities for process efficiencies and improvements in HRSD and employee experience
Provide recommendations to optimize ServiceNow HR workflows and automation
Qualification
Required
10 + years exp
ServiceNow Expertise
Strong functional understanding of ServiceNow HR Service Delivery (HRSD) modules, including HR Case & Knowledge Management, Employee Service Center (ESC), HR Agent Workspace, Lifecycle Events (Onboarding/Transfer/Offboarding), HR Integrations with core systems (Workday, Active Directory, others)
Knowledge of platform capabilities, including workflows, catalog items, records, HR tables, automation, and security roles
Ability to translate HR requirements into functional user stories and validate solutions with technical teams
8–12+ years of overall IT experience with strong PM background
Proven experience managing ServiceNow HRSD implementations, enhancements, and upgrades
Strong experience with Agile/Scrum and hybrid delivery models
Proficiency in creating and managing project plans, RAID logs, budget tracking, sprint backlogs, UAT plans, cutover/hypercare plans, executive status dashboards
Experience handling vendor coordination, multi team collaboration, and offshore–onsite communication
Understanding of enterprise HR processes (Case Management, Employee Experience, HR Operations)
Experience collaborating with HR, Payroll, Talent, and IT teams
Ability to work with developers, architects, and integration teams
Ability to review functional specs, process flows, and testing documentation
Excellent communication and stakeholder management
Strong presentation and documentation skills
Ability to manage expectations, handle escalations, and lead workshops/discussions onsite
Highly organized, proactive, and detail oriented
Preferred
Familiarity with ServiceNow–Workday integrations
ServiceNow certifications (CSA, CIS HRSD, ITIL)
PMP, CSM, or PMI ACP certification
Experience working in homebuilding, real estate, or construction domain
Exposure to integrations with Workday, SAP SuccessFactors, or payroll systems
Company
Galaxy i technologies Inc
Galaxy i Technologies, Inc is a global consulting and IT services company that is known for its commitment to client satisfaction.
51-200 employees
H1B Sponsorship
Galaxy i technologies Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (18)
2023 (46)
2022 (55)
2021 (28)
2020 (69)
Funding
Current Stage
Growth StageCompany data provided by crunchbase