Bright Horizons · 20 hours ago
Salesforce Business Analysis Administrator
United States
Full-time
Remote
Mid Level
$85K/yr - $106K/yr
3+ years expBright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. The Salesforce Business Analysis Administrator is responsible for developing business requirements, serving as a communication bridge between stakeholders and technical teams, and managing the Salesforce CRM system.
E-LearningEdTechEducationHealth Care
No H1B
Responsibilities
Collaborate with business stakeholders to fully understand, define and document business requirements for software and/or process changes through a variety of means focusing on low to medium complexity projects, processes and functional areas of the applications
Conduct user interviews, surveys, workflow reviews, research on industry best practices and user workshops documenting current (As-Is) and Future (To-Be) scenarios including processes, models, use cases, plans, flow diagrams, requirements write ups and solutions
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
Proactively identify ways in which system and process changes can improve efficiency of key users, customer service, accuracy of results, and/or completeness of data
Serve as a liaison between business stakeholders and technical teams to ensure that requirements are properly translated into technical specifications, clarify requirements, review recommendations and answer questions
Collaborate and build consensus between technical team and stakeholders working to balance scope, speed to market and available resources
Assist technical team through design, code, test and deploy to ensure any issues are resolved
Ensure that all processes and documentation are consistent with best practices and Bright Horizons standards for Solution Delivery Life Cycle
Work with QA Team to develop and refine a master test plan that traces business requirements throughout the SDLC
Work with Application Support, Training, Implementation, QA, and development in a business analysis capacity both reactively and proactively to support application issues, changes and modifications
Respond to and resolve or escalate items received in the Tier 2 ticket queue or via incoming support calls, chat sessions and emails
Follow defined processes for support requests including documentation, categorization, status management, approvals and resolution steps
Ensure that response and resolution times meet SLAs and user needs and that response and resolution is consistently conducted with a high level of customer service
Meet or exceed defined standards of resolution volumes, quality, and customer satisfaction scores
Proactively suggest ways that the support offering can be continuously improved to provide better customer service and to provide the service more efficiently and effectively
Facilitate cross-functional project team meetings effectively and efficiently
Ensure that feedback from key business owners is fully acknowledged and incorporated into requirements, process flow diagrams and use cases to give business leaders the confidence that they are being heard and that their needs will be met
Ensure that all materials created for communicating and facilitating discussion of intended approach are carefully tailored to the intended audience to ensure that business owners are able to give complete and accurate feedback
Resolve and/or escalate issues in a timely fashion
Understand how to communicate difficult/sensitive information tactfully
Consistently acknowledge and appreciate each team member's contributions
Play a fundamental role in configuring, administering, enhancing and maintaining the Salesforce
Sales Cloud and Salesforce Community Cloud platforms, enforcing best practices, streamlining business and workflow processes and improving the user’s productivity and user experience
Manage sprint work that has been prioritized based on need, and enforcing change management processes; optimize sandboxes across the org to quickly and successfully launch deployments to meet business demands
Assist and at possibly lead in defining, estimating, and shaping technical solutions using best practices
Stay current on new features of Salesforce to ensure the company is utilizing the application as effectively as possible
Troubleshoot errors, overcome roadblocks, and/or design creative solutions to solve challenging requests
Evaluate Salesforce applications and new Salesforce features and develop plans for their implementation
Log and track system problems and assist with solutions
Qualification
Required
Degree/certificate from a technical or vocational institution
3+ years of experience would be considered in lieu of a degree
3 years of relevant experience
Preferred
Bachelor's Degree in technical degree
Salesforce Admin Certification or other Salesforce certifications
Benefits
Medical, dental, and vision insurance
Paid vacation, sick, holiday, and parental bonding leave
401(k) retirement plan
Long-term and short-term disability insurance
Life insurance
Money-saving discounts and financial planning tools
Tuition assistance and education coaching
Caregiving support and resources for the children and adults in your family
Company
Bright Horizons
Bright Horizons provides education and child care to fit the way people learn, live and work today.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.43B2025-08-21Post Ipo Debt· $450M
2018-03-26Post Ipo Secondary· $390.88M
2017-11-09Post Ipo Secondary· $262.5M
Leadership Team
Kara Conley
Vice President, Care Delivery
Recent News
2025-11-12
Business Wire
2025-11-05
MarketScreener
2025-10-31
Company data provided by crunchbase