Benchmark · 2 hours ago
Customer Service Representative
Tuscaloosa, AL
Full-time
Onsite
Entry Level
$15/hr - $19/hr
1+ years expBenchmark is a long-established, locally owned manufacturer of fine consumer goods, serving customers nationally and globally. They are looking for highly motivated and organized Customer Service Representatives to maintain a positive and professional attitude while managing a high volume of inbound customer interactions. The role involves assisting customers with orders, resolving conflicts, and ensuring a high level of customer satisfaction.
ElectronicsManufacturing
Responsibilities
Maintain a positive, empathetic, and professional attitude
Be an excellent listener
Manage a high volume of inbound calls, emails, and chats
Identify customers’ needs, clarify information, research issues, and provide solutions in a timely manner
Assist with placement of orders, credits, and exchanges via telephone, email, and chat
Listen, document, and help resolve conflicts with customers
Work closely with the customer service manager to resolve customer issues
Work closely with teammates to complete daily tasks
Assist in onboarding customers to set them up for success
Perform Data entry
Ability to follow specific instructions
Build a rapport with the customers
Learn and become familiar with all the goods and services offered by the company
Learn and become familiar with customer-specific systems and protocols
Dedicated to learning and continuous improvement, welcoming feedback to refine skills and approaches
Demonstrates a growth mindset and ability to learn from feedback
Qualification
Required
High School diploma or equivalent
Minimum of 1 year in a telephone customer support role
Ability to sit/stand for 8+ hrs
Ability to view computer screen 8+ hrs
Manual dexterity and general physical activity are required
Positive attitude
Ability to work well on a team
Advanced knowledge of computers, email (Gmail) and the internet
Moderate knowledge of Excel and Word
Basic knowledge of telephone systems and assisting customers via 'chat'
Advanced knowledge of telephone etiquette
Effective written and verbal communication as well as active listening
Attention to detail and Ability to multitask while keeping focus on the customer
Customer focus and adaptability to different personality types
Ability to set priorities and manage time effectively
Proven ability to accept feedback and modify performance to better meet departmental goals
Benefits
Extraordinary benefits
Generous PTO options
Company
Benchmark
Benchmark has been making successful products for Original Equipment Manufacturers (OEMs) since 1986.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-07-06IPO
Leadership Team
David Moezidis
President and Incoming CEO
Bryan Schumaker
Chief Financial Officer
Recent News
2025-12-10
2025-06-26
Company data provided by crunchbase