SalesRabbit · 11 hours ago
Onboarding & Implementation Specialist
Lehi, UT
Full-time
Hybrid
Entry Level
1+ years expSalesRabbit is a leader in field sales, seeking an Onboarding & Implementation Specialist to join their Customer Success team. The role involves guiding new clients through the onboarding process, conducting training sessions, and creating educational content to enhance customer adoption of the platform.
Cloud ComputingMobileSoftware
Responsibilities
Learn the Platform: Become a SalesRabbit product expert so you can answer customer questions with confidence
Lead Training: Conduct onboarding sessions via Zoom to show new customers how to use the app and configure their settings
Customer Setup: Help clients import their data and set up their accounts to fit their specific sales workflows
Ongoing Enablement: Reach out to existing customers to assist with ongoing training needs or new feature adoption
Create Content: Help build our library of support articles and tutorial videos to make learning easier for our users
Collaborate: Work with our Sales and Support teams to ensure customers have a smooth transition after they sign up
Qualification
Required
1-3 Years of experience in Customer Service, Education/Teaching, or Administrative roles
A 'Teacher' Mindset: You can explain complex ideas simply
Remote Presentation Proficiency: You are comfortable leading discussions via Zoom/video conferencing and can keep remote audiences engaged
Content Creation Skills: Experience creating customer-facing help resources, such as training videos, help center articles, or documentation
Platform Proficiency & Aptitude for Learning: You are tech-savvy and comfortable navigating web and mobile apps (iOS/Android); you are skilled at picking up new technologies quickly
Excellent Communication: Strong oral and written communication skills are non-negotiable
Location: Ability to work a Hybrid schedule from our Lehi, UT office
Preferred
Previous experience in a SaaS (Software as a Service)
Experience using a CRM (like Salesforce or HubSpot)
Experience creating help articles or training videos
Benefits
10 paid holidays
20 days of PTO
Medical, Vision, Dental and Basic Life Insurance
401(k) 100% matching up to 4% of salary (vesting is immediate)
Company phone plan covering service for employee and spouse/child
Onsite gym and other wellness initiatives
Fully stocked break room and weekly catered lunches
Corporate passes
Women’s group
Paid parental leave
Company
SalesRabbit
Sales Rabbit provides software mobile cloud based solution for field sales reps and sales organizations.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.6MKey Investors
Diversis CapitalAlbum VC
2021-12-21Private Equity
2018-10-26Debt Financing
2017-06-07Series Unknown· $2.4M
Leadership Team
Brady Anderson
CEO/Co-Founder
Michael Archibald
Chief Technology Officer
Recent News
Morningstar.com
2026-01-08
Digital Commerce 360
2026-01-07
Company data provided by crunchbase