Denver Water · 1 day ago
IT Support Specialist Intern
Denver, CO
Internship
Onsite
InternDenver Water proudly serves high-quality water to 1.5 million people in the City of Denver and surrounding suburbs. They are seeking an IT Support Specialist Intern to join their IT Customer Support Services team, where the intern will assist in Help Desk operations and provide technical support to users.
Public SafetyWaterWater Transportation
Responsibilities
Follow standard Help Desk procedures
Administer Help Desk software (WorkFront)
Log all Help Desk interactions (WorkFront)
Respond to requests for technical assistance in person, via phone, chat or email
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise users on appropriate procedures
Follow up with customers and users to ensure complete resolution of issues
Identify and escalate situations requiring urgent attention
Redirect problems to correct resource
Track and route problems and requests and document resolutions
Complete deployment procedures for devices being assigned to users
Complete procedures to wipe PCs in preparation for retirement
Complete procedures to deploy cellphones to customers
Complete procedures to wipe cellphones for disposal
Qualification
Required
Customer Service Skills
Communication skills including writing detailed information on an issue and speaking with individuals to understand issues/requirements
Ability to work independently
Ability to read, comprehend, and adhere to oral and written instructions
Problem-solving skills
Conflict-resolution skills
Interpersonal and communication skills
Work well under pressure
Be empathetic
Be willing to learn
Be a good time manager
Pay attention to detail
Benefits
Holiday pay
Accrued Paid Sick Leave
Company
Denver Water
Denver Water is a water supply company that serves high-quality water and promotes its efficient use in the city of Denver.
Founded in 1918
1001-5000 employees
H1B Sponsorship
Denver Water has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Alan Salazar
CEO/Manager
Recent News
2025-11-07
2025-09-24
thecanadianpressnews.ca
2025-09-17
Company data provided by crunchbase