ServiceNow · 2 hours ago
Senior HRBP Manager & HR Transformation
United States
Full-time
Remote
Senior LevelServiceNow is a global market leader in innovative AI-enhanced technology, aiming to transform how organizations work. The Senior HRBP Manager & HR Transformation will enable the people organization to deliver on its priorities by translating business needs into talent strategies and supporting HR transformation initiatives.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Collaborates with key stakeholders to co-create and implement a future-ready, product-oriented HR operating model transformed by platform capabilities
Supports culture change and technology adoption by designing and executing change management strategies that foster an AI-native, learning-led mindset within the People organization
Champions continuous learning by embedding practices that upskill HR teams in AI literacy, product thinking, and data-driven decision-making
Partner with Global People leaders to translate business goals—growth, productivity, retention—into actionable talent strategies that drive measurable outcomes
Lead annual performance and development cycles (goal setting, talent reviews, calibrations, succession planning), ensuring consistent and equitable execution across the organization
Use people data—attrition trends, engagement scores, performance patterns, AI assessment insights—to identify risks and recommend targeted interventions
Partner with COEs (Compensation, Benefits, Learning & Development, People Analytics, Talent Acquisition) to design and deliver solutions tailored to business needs and scaled appropriately
Drive culture, organizational effectiveness, and engagement initiatives across the Global People organization, promoting an inclusive employee experience by addressing concerns proactively, elevating manager capabilities, and ensuring consistent application of policies and practices
Advise leaders on organizational design, team structures, roles, and operating models that align with strategic priorities
Guide leaders through change (e.g. restructures, new processes, team scaling) by shaping communication strategies and helping navigate people impacts
Support workforce planning by partnering with leaders to anticipate hiring needs, identify skill gaps, and build succession pipelines for critical roles
Coach managers on core leadership capabilities: delivering feedback, driving engagement, developing talent, and navigating difficult conversations
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Experience in translating business objectives into successful talent strategies and execution plans, including developing global operating models and applying change management best practices
Strong capability to use data to benchmark, evaluate performance, make informed decisions, determine root causes, and recommend best courses of action
Direct client support and management coaching experience; experience supporting an HR function is a plus
Familiarity with AI concepts and their application in HR (e.g., talent acquisition, learning platforms, workforce analytics), and an understanding of HR technology ecosystems and digital platforms
Proven track record supporting large-scale HR and/or technology transformation initiatives
Ability to excel at all levels of the HR 'stack'—strategic, operational, and tactical—with demonstrated ability to operate effectively across multiple domains and stakeholder groups
Outstanding interpersonal and communication skills, including problem solving, collaboration and relationship building
Ability to thrive in an unstructured environment and work independently in an ambiguous, high growth, fast-paced environment while managing multiple complex issues and prioritizing projects concurrently
Confidence to challenge respectfully to influence business decisions
Passion for building learning-led cultures and enabling continuous upskilling
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
Founded in 2004
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
mescomputing.com
2026-01-24
2026-01-24
2026-01-23
Company data provided by crunchbase