Genesys · 16 hours ago
Senior Industry Executive, Healthcare
Wisconsin, United States
Full-time
Onsite
Senior Level, Lead/Staff
$135K/yr - $238K/yr
10+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Industry Executive’s mission is to accelerate growth and industry transformation in Life Sciences and Med Tech by building trusted relationships with senior leaders and designing differentiated solutions aligned to healthcare workflows.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Maintain a pipeline of strategic pursuits, qualifying opportunities and forecasting bookings in alignment with Account Executives
“Show up differently” with customers by engaging in peer-level discussions focused on life sciences and healthcare outcomes, using the language of commercialization, patient access, provider enablement, and regulatory compliance
Translate customer-specific challenges (e.g., patient services, field engagement, care coordination, support operations) into broader Genesys opportunities and competitive advantage
Proactively develop industry points of view, design strategic engagements, and create account-specific insertion plans in partnership with sales and cross-functional teams
Position and execute high-impact engagements that demonstrate and prove the value of Genesys solutions
Articulate and tailor global best practices, industry benchmarks, and emerging trends across life sciences and healthcare to influence executive decision-makers
Scale industry knowledge through sales by:
Maintaining up-to-date points of view on life sciences, med tech, digital health, and healthcare trends
Developing sales enablement artifacts that scale across markets and geographies
Bringing Voice of the Customer into product, strategy, sales, and ecosystem discussions
Serve as an industry ambassador through thought leadership presentations, executive briefings, product demos, and strategic workshops
Maintain deep industry expertise and a clear vision for the “art of the possible” across the Experience as a Service journey
Represent Genesys in industry forums, conferences, and trade organizations to build credibility and market presence
Identify requirements and opportunities to accelerate new life sciences and healthcare offers to market
Qualification
Required
10+ years of relevant experience as a consultative seller, industry executive, or practitioner with demonstrated expertise in Life Sciences (Pharma, Biotech, Med Tech, Diagnostics, Digital Health) and/or Healthcare
Experience working within regulated healthcare environments, including strong familiarity with patient access, patient services, provider engagement, and compliance considerations (e.g., HIPAA, FDA-adjacent workflows, CMS exposure preferred)
Proven ability to build and sustain trusted CXO-level relationships across complex healthcare and life sciences organizations
Passion for solving unstructured business problems through integrated solutions spanning technology, operations, financial impact, and commercial strategy
Demonstrated success earning cross-functional support with clear narratives, influence plans, and quantified business cases
Strategic foresight and creativity to envision future-state engagement models by integrating market data, customer insight, and emerging technologies
Experience across complex technology landscapes, including process integration, customer experience design, service design thinking, and digital transformation
Strong executive presence with polished and energetic public speaking and facilitation skills across executive briefings, customer engagements, and industry events
Broad business acumen with the ability to connect strategy, sales, marketing, channels, and partner ecosystems
Self-starter with a strong sense of ownership, a bias toward action, and a collaborative mindset
Preferred
Familiarity with CCaaS, Experience Orchestration, Journey Management, AI-driven engagement technologies, and digital channels preferred
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase