Living For Tomorrow · 1 day ago
Debit Card Support Customer Service Agents (Remote, Independent Contractor)MAX
United States
Contract
Remote
New Grad, Entry LevelLiving For Tomorrow is seeking remote contract agents to provide frontline support for their debit card services program. The role involves assisting customers with banking inquiries, addressing fraud concerns, and documenting interactions while maintaining confidentiality and compliance with policies.
Telecommunications
No H1B
Responsibilities
Provide client support: Respond to inbound telephone inquiries from existing and prospective debit card clients on banking questions and concerns
Resolve banking issues: Assist with concerns related to retail, commercial and online banking as well as bankcard issues, fraud, forgery, ID theft, policy and procedural questions
Identify opportunities: Recognize cross‑sell opportunities and make appropriate referrals to other services or products
Maintain confidentiality: Deliver accurate, confidential service through bankcards, business online banking or general servicing knowledge
Document and adhere: Create and document cases in the client’s system for each interaction, maintaining compliance with regulatory and privacy requirements
Qualification
Required
Exceptional problem‑solving skills and the ability to think quickly when addressing customer needs
Patience and empathy with a calm, professional demeanor, even under pressure
Outstanding written and verbal communication skills to ensure clarity and understanding
Commitment to friendly, knowledgeable and articulate service that builds customer confidence
Meticulous documentation of all calls, resolutions and follow‑up actions to enhance the customer experience
A personal computer running Windows 11 (fully updated) with at least 8 GB RAM and an Intel® Core i5 processor (6th generation or newer) with four cores and a minimum 2.4 GHz speed
Two monitors for enhanced productivity and visibility
A wired headset with a noise‑cancelling microphone and a separate webcam (must be used during training and some meetings)
A hardwired Ethernet connection (Wi‑Fi alone is not sufficient)
A smartphone (Apple or Android) for secondary code verification
The client will provide a YubiKey for secure authentication and may require additional hardware or software as part of enrollment
This opportunity is open to U.S. residents only
Customer service agents serve as independent contractors and are responsible for any taxes, expenses and equipment associated with performing this role
All candidates must pass a background check and, in some cases, a drug screening
Benefits
Mandatory and paid: All agents participate in a paid certification program to prepare you for Card Services Co.’s systems and policies.
Company
Living For Tomorrow
Living For Tomorrow LLC is a virtual call center. Helping Men, Women & Students connect with work from home jobs.
Founded in 2017
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase