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BECU · 1 day ago

Concierge

Tacoma, WA

Full-time

Onsite

Entry Level

$21.65/hr - $31.44/hr

2+ years exp

BECU is a financial institution committed to serving its members and communities. As a Concierge, you will be the first point of contact for members, guiding them through their financial journey and ensuring they feel supported and valued.

Banking

Responsibilities

Welcome Members with Warmth: Greet every member with prompt, courteous, and professional service, creating a positive and welcoming environment

Streamline Branch Traffic: Actively manage member flow by connecting them to the appropriate team members for their needs

Coordinate Appointments: Schedule and track appointments for location staff to ensure seamless member service

Maintain a Member-Friendly Environment: Keep member areas clean, organized, and well-stocked, ensuring a functional and inviting space

Empower Members with Tools: Demonstrate and educate members on BECU’s suite of remote services and access tools, enhancing their financial independence

Qualification

Customer service experienceSales experienceProficient PC skillsVerbal communicationWritten communication

Required

High school diploma or associated certification (GED)

Minimum two years of customer service experience in a retail environment

Preferred

Minimum one year of sales experience in a financial retail environment

Proficient PC skills and the ability to learn new software

Strong verbal and written communication skills for effective interactions

Ability to work a shifting/flexible schedule, including evenings, nights, or weekends

Capacity to sit or stand for periods of up to one hour or more

Benefits

401(k) Company Match (up to 3%)

4% annual contribution to your 401(k) by BECU

Medical, Dental and Vision (family contributions as well)

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donation match

Company

BECU

Glassdoor3.7

As a member-owned, not-for-profit financial cooperative, BECU is guided by the credit union philosophy of “people helping people.” In fact, putting people over profit guides our everyday business decisions.

Founded in 1935

Tukwila, Washington, USA

1001-5000 employees

https://www.becu.org/landing/fintech-incubator

Funding

Current Stage

Late Stage

Leadership Team

Nathan Ramachandran

EVP - CTO

Ivan Seda, CFA, CPA

Deputy Chief Financial Officer

Recent News

Business Journals

Seattle Credit Union names BECU vice president to C-level role

2024-04-09

Puget Sound Business Journal

BECU names former Trupanion, Starbucks exec Drew Wolff as CFO

2023-12-13

Puget Sound Business Journal

BECU continues C-suite revamp with former USAA exec

2023-11-28

Company data provided by crunchbase