Avantor · 14 hours ago
Regional Lead Administrator - IT Ops - Site Services
Avantor, a Global Fortune 500 company, is looking for a dedicated Regional Lead Administrator - IT Ops - Site Services to optimize their NuSil®/ IT Ops - Site Services organization. This role involves managing IT services and solutions, ensuring they align with site needs, and coordinating with IT teams and vendors to resolve issues.
BiotechnologyElectronicsIndustrialLife ScienceManufacturingPharmaceutical
Responsibilities
Identifying, researching and resolving complex technical problems
Site relationship management (IT liaison with local site management)
Front-office printer management
ELT (Executive Leadership Team) support
Team management
Change management
Network projects
IT Onboarding and Asset Management
Creating and managing escalation procedures and ensuring service levels are maintained
Documenting, tracking and monitoring problems to ensure resolution in a timely manner
Validating/ coordinating the work of others on a support team
Suggesting improvements to process
Managing the IT site services for regional USA manufacturing facilities
Managing a Service Technician team who are responsible for:
Deskside & walk-up support for PC, Mobile & VDI
Mail-back support for PC & Mobile
Conference room support
Desktop, laptop, mobile device & thin client management (receive, stock, issue, redeploy, tracking & disposal services)
Infrastructure site services (local support of data & voice network and hosting services devices led by L3)
Handheld device management
Qualification
Required
Bachelor's degree in IT, engineering, or a related field of study or equivalent work experience
Managing a team of IT technicians both on-site and remote
ITIL best practices
IT service management tools
With PC, mobile, VDI, network, hosting, and printer technologies and vendors
Problem-solving, analytical, and project management
Obtain/ maintain a USA government security clearance
Preferred
With the International Traffic in Arms Regulations (ITAR)
Complying with ITAR requirements for the handling and export of controlled technical data and equipment
Company
Avantor
Avantor is a provider of mission-critical products and services to customers in the life sciences and applied materials industries. It is a sub-organization of Avantor Performance Materials.
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-05-17IPO
2010-08-01Private Equity
Leadership Team
Recent News
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2025-12-24
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