Regional Lead Administrator - IT Ops - Site Services jobs in United States
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Avantor · 14 hours ago

Regional Lead Administrator - IT Ops - Site Services

Avantor, a Global Fortune 500 company, is looking for a dedicated Regional Lead Administrator - IT Ops - Site Services to optimize their NuSil®/ IT Ops - Site Services organization. This role involves managing IT services and solutions, ensuring they align with site needs, and coordinating with IT teams and vendors to resolve issues.

BiotechnologyElectronicsIndustrialLife ScienceManufacturingPharmaceutical
badNo H1BnoteSecurity Clearance Requirednote

Responsibilities

Identifying, researching and resolving complex technical problems
Site relationship management (IT liaison with local site management)
Front-office printer management
ELT (Executive Leadership Team) support
Team management
Change management
Network projects
IT Onboarding and Asset Management
Creating and managing escalation procedures and ensuring service levels are maintained
Documenting, tracking and monitoring problems to ensure resolution in a timely manner
Validating/ coordinating the work of others on a support team
Suggesting improvements to process
Managing the IT site services for regional USA manufacturing facilities
Managing a Service Technician team who are responsible for:
Deskside & walk-up support for PC, Mobile & VDI
Mail-back support for PC & Mobile
Conference room support
Desktop, laptop, mobile device & thin client management (receive, stock, issue, redeploy, tracking & disposal services)
Infrastructure site services (local support of data & voice network and hosting services devices led by L3)
Handheld device management

Qualification

ITIL best practicesIT service management toolsTeam managementProblem-solvingNetwork projectsChange managementProject managementCustomer service skillsBusiness communicationSite relationship managementInterpersonal skillsDocumentation skills

Required

Bachelor's degree in IT, engineering, or a related field of study or equivalent work experience
Managing a team of IT technicians both on-site and remote
ITIL best practices
IT service management tools
With PC, mobile, VDI, network, hosting, and printer technologies and vendors
Problem-solving, analytical, and project management
Obtain/ maintain a USA government security clearance

Preferred

With the International Traffic in Arms Regulations (ITAR)
Complying with ITAR requirements for the handling and export of controlled technical data and equipment

Company

Avantor is a provider of mission-critical products and services to customers in the life sciences and applied materials industries. It is a sub-organization of Avantor Performance Materials.

Funding

Current Stage
Public Company
Total Funding
unknown
2019-05-17IPO
2010-08-01Private Equity

Leadership Team

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Emmanuel Ligner
President and Chief Executive Officer
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Allison Hosak
Senior Vice President, Global Communications
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Company data provided by crunchbase