Selfhelp Community Services · 9 hours ago
Office Associates - Licensed Homecare Agencies
New York, NY
Full-time
Onsite
Entry, Mid Level
$18/hr - $20/hr
2+ years expSelfhelp Community Services is seeking an Office Associate to serve as the receptionist for the department's main phone lines and provide exceptional customer service to all callers and visitors. The role involves administrative support tasks such as filing, faxing, and copying, as well as managing calls and visitor interactions.
CommunitiesConsultingHealth CareHuman ResourcesLifestyle
Responsibilities
Answers, screens, and directs all home care calls to appropriate party of location; takes comprehensive messages and forwards them promptly
Forward and un-forward phones to call center timely and daily
Obtain and distribute the on-call logs from the service timely and daily
Provide callers with appropriate information about the home care programs and/or organization
Greet screen and announce all visitors to the department
Ensure all staff have checked in for the day including maintaining schedule of staff availability
Assist in the department orientation of new staff, and any minor administrative support as requested
Adhere to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices
Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers
Adheres to the organization’s policy in regards to absenteeism and appearance
Qualification
Required
HS Diploma/GED Associates preferred; experience accepted as substitute
2-5 years of experience in the home care industry; or reception
Excellent customer service skills
Knowledge of home care concepts, practices and procedures for home care programs
Computer literate
Excellent verbal and written skills
Excellent customer service skills
Able to multi-task and work independently with a great attention to detail
Company
Selfhelp Community Services
We believe that individuals deserve compassionate, trusted, and innovative care that respects their life experiences.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Russell Lusak
Chief Operating Officer
Halley Cianfarini
Temp VSC Outreach Coordinator
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