Sovos · 15 hours ago
Senior Technical Account Manager
United States
Full-time
Remote
Mid, Senior Level
2+ years expSovos is a global leader in tax compliance solutions, dedicated to transforming how businesses navigate regulatory challenges. The Senior Technical Account Manager will serve as the technical lead for customer projects, ensuring successful implementations and high customer satisfaction through coordination with cross-functional teams.
Enterprise Resource Planning (ERP)Enterprise SoftwareFinancial ServicesSoftware
Responsibilities
Serve as the primary technical point of contact for key Enterprise accounts
Assist with customer issues such as installation, configuration, maintenance, and identify opportunities for process improvements
Coordinate code deployment processes involving cross-functional teams (QA, Development, Support, Sales, IT) and clients, ensuring all necessary documentation meets client expectations
Drive technical projects from inception through go-live and beyond
Ensure the successful adoption and delivery of Sovos products and services for clients
Conduct annual account review meetings, on-site visits, and account health review meetings
Perform regular case reviews based on account needs
Proactively ensure accounts are prepared for jurisdictional/seasonal changes
Offer innovative ideas to enhance software based on customer feedback and business requirements
Provide training on software usage and best practices, both internally and externally
Represent assigned accounts during emergencies and handle customer-specific crisis communications
Qualification
Required
At least 2 years of experience in new customer implementations, advanced technical support, or a similar role
Strong knowledge of Sovos product offerings and relevant market tax rules and processes
Proven ability to successfully complete client projects while adhering to project constraints
Professional demeanor and ability to project a positive image to clients and internal teams
Proficiency in project management software, CRM software, and Microsoft Office tools
Willingness to work outside of core business hours as needed
Effective problem-solving skills and a proactive approach to managing client relationships
Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire
Preferred
Experience in the software industry preferred; SaaS experience is a plus
Familiarity with SQL queries and scripting is a plus
Benefits
Flexible Time-Off
Competitive Salaries
Comprehensive Health, Dental and Vision benefits
401(k) Match
Tuition Reimbursement
Bi-Weekly Meeting Free Days!
Mentoring Programs
Globally recognized Training and Development programs
Company
Sovos
Sovos provides IT-driven global tax, compliance, and trust solutions for businesses in an evolving regulatory landscape.
1001-5000 employees
H1B Sponsorship
Sovos has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (4)
2022 (6)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$118.8M2024-03-22Private Equity· $23.47M
2024-01-08Series Unknown· $7.22M
2023-06-29Series Unknown· $20.55M
Leadership Team
Kevin Akeroyd
CEO
David Woodworth
Chief Financial Officer
Recent News
Business Wire
2025-12-16
Company data provided by crunchbase