AssistRx · 13 hours ago
Quality Assurance Specialist
Orlando, FL
Full-time
Hybrid
New Grad, Entry Level
$46K/yr - $53K/yrAssistRx is a growing organization dedicated to improving patient outcomes through technology and talent. The Quality Assurance Specialist will lead daily tasks associated with call monitoring, scoring, and reporting, while also ensuring adherence to quality guidelines and supporting program operations.
Health CareInformation Technology
No H1B
Responsibilities
Conduct a minimum of 8 quality reviews per associate per month. Monitor processes including call handing to ensure program KPIs and established quality guidelines are met
Auditing case records to ensure proper charting and interactions are documented appropriately against the established quality guidelines
Prepare quality score reports by associate, team and/or program for management review on a weekly and monthly basis
Identify service trends and collaborate with management to ensure and promote adherence to Patient Solutions and support guidelines within assigned areas
SME for all aspects of the program(s) to determine areas of concern as well as opportunities to streamline processes and eliminate errors
Upon notification of program enhancements, assist with developing associate training materials and participate in training sessions ensuring associates understand how the program enhancement will impact the quality review/score
Monitoring program AE's and present findings to management for immediate review and reconciliation
Providing support to program team on periodic department audits
Additional responsibilities as needed based on department, program, and project requirements
Qualification
Required
Previous call center experience participating in quality call and system audit performance reviews
Previous experience in patient support/patient assistance and/or financial access programs
Bilingual - Spanish
Bachelor's Degree or Registered Nurse (BSN or RN)
Benefits
Medical, dental, vision, life, & short-term disability insurance
Teledoc services for those enrolled in medical insurance
Competitive pay structure
Matching 401(k) with immediate vesting
Legal insurance
Company
AssistRx
AssistRx, Inc provides healthcare information technology solutions to the Specialty Pharmaceutical distribution channel.
Founded in 2009
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-22Acquired
Leadership Team
Edward Hensley
Co-Founder & Chief Commercial Officer
Adam Dresen
Chief Technology Officer | CISO
Recent News
2025-09-30
Company data provided by crunchbase