ITC Federal · 1 day ago
Junior Service Desk Administrator/Help Desk Specialist - DOJ EOIR End User Support
Falls Church, VA
Full-time
Hybrid
Entry Level
1+ years expITC Federal is an information technology and consulting company focused on servicing the needs of the Federal Government. They are seeking a motivated Service Desk Administrator to assist customers requiring technical support, troubleshoot issues, and provide desk-side end user support in a hybrid work environment.
Information TechnologySecurity
No H1B
Security Clearance Required
Responsibilities
Monitor and answer service desk calls and emails to assist customers requiring technical support; Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership
Add detailed work notes to all assigned tickets until resolved or escalated to another team; Provide status updates when requested
Move, setup, and/or install IT hardware for customers
Troubleshoot and repair/resolve various issues/requests for peripheral devices
Install, troubleshoot and resolve software issues/requests and provide desk-side end user support when necessary
Update and document inventory changes when necessary
Complete other duties as assigned
Qualification
Required
Ability to obtain a DOJ Public Trust clearance (must be obtained prior to start date)
A minimum of 1 year of professional experience in Information Technology or a directly related field, preferred
Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products; and experience providing IT support to users via phone, email, and/or in person
Knowledgeable with Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software
Experience working with a trouble ticket management system
Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers
Proven ability to perform job duties independently with minimal oversight, and ability to perform at a high level in a fast-paced, service-oriented environment
Must be able to work an eight-hour shift between the hours of 6:00 AM to 8:00 PM as assigned
Preferred
Bachelor's degree from an accredited university
One or more IT certifications such as A+, Security+, Network+, or ITIL
Experience working with ServiceNow
Benefits
Health
Dental and Vision
401(k)
Tuition Reimbursement
Flexible Spending Account (FSA)
11 Paid Federal Holidays
3 weeks' Paid Time Off
Company
ITC Federal
Integrity is at the core of everything we do at ITC Federal.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Janet Hanofee, SPHR
Chief Human Resources Officer
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